Customer Service Representative - Italian + English Speaking - Portugal (Fully Remote)
Customer Service Representative - Italian + English Speaking - Portugal (Fully Remote)
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Position: Customer Service Representative
Location: Braga Portugal
Work model: Remote
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:
- Set and manage expectations by providing clear and accurate information about products and services.
- Organize update and review documentation and records as needed.
- Communicate with customers through digital channels to share product details process requests resolve concerns and gather necessary information.
REQUIREMENTS:
- Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone email chat social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new software and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized detail-oriented and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Working schedule: Monday to Friday 7AM-4PM
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Employment Type
Full Time
Key Skills
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