Account Manager - Thai speaking
Account Manager - Thai speaking
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Job Description
Job Description
A long-established and trusted global brokerage is seeking an experienced Account Manager - Thai speaking to contribute to their continuing growth SEA region. With over 30 years of industry presence this firm has built a solid reputation for transparency innovation and client success offering a broad range of CFD products including forex commodities indices and more.
Location: Hybrid - Bangkok Thailand
Responsibilities:
As an Account Manager your broad responsibilities will include but are not limited to:
- Client Onboarding & Conversion
Support prospective clients throughout the onboarding processfrom lead to approved live account. Guide clients through their First-Time Deposit (FTD) journey and encourage trading activity from the outset.
- Retention & Reactivation
Reconnect with dormant or low-activity accounts and maintain proactive contact with existing clients to drive engagement funding and long-term loyalty.
- Relationship Management
Serve as the go-to contact for your assigned client portfolio. Address queries resolve issues and work closely with internal teams (compliance marketing support) to deliver an exceptional user experience.
- Upselling & Expansion
Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options. Recommend relevant tools and services to help them achieve their trading goals.
- Campaign & Localisation Support
Collaborate with the marketing team to deliver client-facing campaigns tailored to Thai-speaking markets and user preferences.
Your day looks like:
- Manage lead pipelines via CRM using structured outreach strategies to improve conversions.
- Apply a consultative sales approach to understand client hesitations and promote platform value.
- Communicate clearly via phone email or messaging tools adapting to client tone and urgency.
- Keep client records updated within the CRM to support performance tracking and pipeline visibility.
Requirements:
- Native or fluent Thai speaker with strong English communication skills.
- Experience in customer-facing roles - preferably in online trading financial services or fintech.
- Demonstrated success meeting KPIs in sales conversion or client retention.
- Excellent interpersonal skills with a friendly empathetic and consultative approach.
- Organized adaptable and comfortable working cross-functionally in a fast-paced environment.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Employment Type
Full Time
