HELPDESK TECHNICIAN (m/d/f) - SOUTH AFRICA (JOHANNESBURG)
HELPDESK TECHNICIAN (m/d/f) - SOUTH AFRICA (JOHANNESBURG)
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Job Description
WHO ARE WE
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions responsible for financing and managing visa application centers to process their Schengen visa applications.
We currently operate in 10 countries and welcome more than 250000 visa applicants each year.
As part of our development we are looking to strengthen our IT Department in Johannesburg and are looking for a Helpdesk Technician with a passion for new challenges within a dynamic and human focused company.
PLEASE NOTE BEFORE APPLYING
- This position is located in SA - Johannesburg;
- Local contract offered - no expatriate or freelance contract;
- A Masters degree in Computer Science is required;
- Strong network administration skills in Linux/Windows/Azure/ADFS/Exchange/Web environments/IT security management are required;
- You must be fluent English.
- A good level of French is an asset for this position.
DESCRIPTION OF THE POSITION
The Helpdesk Technician at Capago manages the IT systems of the company and is
the main point of contact between employees and the IT department.
His/Her main mission is to provide technical support and assistance to the employees and maintain the operational conditions of the IT infrastructure of the group.
- Managing the IT systems of the company
- Installing & configuring hardware and software monitoring asset status performing backups and hardware maintenance )
- Correcting IT Issues
- Receiving and managing request sent to the department diagnosing and taking corrective actions
- Assisting employees
- Responding to users request and assisting them by resolving their issues providing proximity and distance support
- Managing it related projects for the group
- Preparing the opening of new centers drafting procedures and communicating them participating in IT projects for the group
REQUIRED SKILLS
The skills required for this position are:
Fluency in English and French;
HTML coding experience mandatory;
Organizational skills;
Perseverance rigor and precision ;
Reactivity;
Creativity;
Technical skills and in search for innovations;
Performance-driven mindset;
Communication skills;
Ability to work under pressure.
DIPLOMAS AND EXPERIENCE
Matric & University degree or equivalent in computer science
Studies in informatics and specialization in computer networks.
Experience in an IT team
EMPLOYMENT LOCATION
This position is to fulfil in/at:
Johannesburg - South Africa ( onsite )
Employment Type
Full Time
