Account Manager ( m/f/d)

Your mission

As an Account Manager (m/f/d) at SIDES your mission is to ensure the long-term success and satisfaction of our B2B clients in the food and hospitality industry. You will act as a strategic partner guiding clients through their journey with our software solutions identifying growth opportunities and turning feedback into meaningful action. By building strong relationships and coordinating seamlessly with internal teams you will play a key role in driving customer success product adoption and sustainable growth helping both our clients and SIDES thrive.

• Serve as the main point of contact for your portfolio of B2B clients ensuring high levels of satisfaction and retention
• Build and maintain strong long-term relationships with key stakeholders on the client side
• Understand client needs and objectives to offer strategic advice and align our solutions with their business goals
• Coordinate internal teams (Product Support Onboarding etc.) to ensure seamless delivery and ongoing service
• Monitor account performance and usage analyze data and prepare regular reports and business reviews for clients
• Identify upselling and cross-selling opportunities
• Act as the voice of the customer internally by sharing feedback to help improve our product and processes
• Contribute to the continuous optimization of account management processes and customer journey touchpoints
• Participate in team meetings knowledge-sharing sessions and internal projects to help shape the future of the department

Your profile

• 25 years of professional experience in Account Management Customer Success or a similar client-facing role ideally in a SaaS tech or digital service environment
• Strong interpersonal and communication skills with the ability to build trust and long-term relationships with clients at various levels
• Experience in managing multiple accounts simultaneously with a structured and proactive approach to client needs and business goals
• Solid understanding of digital platforms cloud-based software or POS systems experience in the food delivery hospitality or retail tech industry is a plus
• Analytical mindset confident in working with data KPIs and reporting tools to drive decisions and improve performance
• Ability to coordinate cross-functional teams and ensure smooth collaboration between clients product and technical departments
• Excellent organizational and time-management skills with attention to detail and a hands-on mentality
• Fluent in German and English both written and spoken
• Comfortable using tools such as CRM systems (e.g. Zoho) but not a must
• A customer-centric solution-oriented mindset with a passion for delivering value and improving client experience

Perks & Benefits

• A recipe for success: We turned 10 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES you represent a leading player in this field.
• Add ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.
• High-quality work equipment: You will receive top-notch equipment to successfully perform your work. In the office you will find modern devices and ample space for pleasant interactions with the SIDES team.
• Hungry for growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles and offer you opportunities to attend seminars workshops and conferences.
• Baking a positive workplace: You can expect a fantastic perfectly connected office in the heart of Berlin (Schneberg).
• Perks:
  • Company discounts (CorporateBenefits) access to various employee discounts
  • Discount on a gym membership
  • E-learning opportunities
  • Mental health app setup: InstaHelp
  • Snacks and drinks in the office
• Baking a positive workplace: You can expect a fantastic perfectly connected office in the heart of Berlin (Schneberg).Sounds exactly like what you were looking for Then we look forward to receiving your meaningful application including your salary expectations and earliest start date!