Customer Service Representative
Customer Service Representative
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Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Come and discover the opportunity to join our Lysaght business in our Cardiff team as a Customer Service Representative. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
As a Customer Service Representative you will support our call centre and data entry team managing enquiries that come via phone and email. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope you will ensure all of our customers receive exceptional service.
With the support of a strong leadership team you will be given every opportunity to further your career in customer service or sales with us here at BlueScope Australia.
What Will You Do
Working with a friendly and inclusive team you will be a key contact for sales and service enquiries received via phone and email this will see you:
- Interacting with our customers via phone and email managing quotes and queries
- Following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications special packaging and delivery timetable
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
More About You
With your positive attitude and willingness to grow and develop yourself in the role you will bring:
- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a willingness to grow learn and develop yourself
- demonstrated computer competency including MS Office
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:
- Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
- Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.
Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close Monday 9th June 2025.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
