Danish-speaking Customer Support to a casino client in Malta
Danish-speaking Customer Support to a casino client in Malta
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Job Description
Are you looking for an exciting new opportunity in a fast-paced industry Do you want to combine your passion for customer service with the thrill of the iGaming world Then this is the perfect role for you!
As a Danish-speaking Customer Service Specialist youll be the first point of contact for players ensuring they receive top-notch service while enjoying their casino experience. Youll help solve their issues build relationships and contribute to improving our platform.
Tasks
What Youll Do:
- Provide exceptional customer support via email phone and live chat.
- Help players with account issues bonuses game rules and technical questions.
- Ensure a positive and engaging experience for customers making them feel valued.
- Assist with responsible gaming fraud prevention and payment-related inquiries.
- Collaborate with internal teams to report issues and improve our platform.
- Occasionally support with translations and content updates.
Requirements
What Were Looking For:
- Fluent Danish speaker with excellent English skills.
- Customer service experience (iGaming experience is a plus!).
- Strong communication skills and ability to multitask.
- Passion for casino games sports betting or the iGaming industry.
- Tech-savvy with fast typing skills.
- Flexibility to work day evening and weekend shifts.
Benefits
Benefits:
- Cs bonus up to 2k per year dependent on process
- Financial: Competitive Salary and Bonus Schemes
- Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
- Healthcare: We prioritise your health and well-being offering comprehensive healthcare insurance dental care travel insurance and life insurance.
- Health & Wellbeing: An allowance which can be used towards gym and fitness memberships fitness clothing and equipment consultations with a dietitian massages and select treatments or items for your home office.
- Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching webinars videos and online resources.
- Office Perks: A chef in the office weekly preparing healthy meals coffee shop vouchers juices snacks and after work drinks and events.
- Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online locally or abroadKickstart Your Career in iGaming!
The iGaming industry is one of the fastest-growing digital sectors offering endless career opportunities. Whether youre looking to gain experience in customer service marketing or tech iGaming is the perfect place to start. With a fun and dynamic work environment great career progression and a global network this is your chance to break into an industry full of excitement and innovation!
Why Malta
Living in Malta means enjoying 300 days of sunshine breathtaking beaches and a vibrant international community. From an exciting nightlife scene to outdoor adventures this Mediterranean paradise offers the perfect mix of work-life balance and fun. Plus with its low tax rates and affordable cost of living its a favorite destination for expats!
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Employment Type
Full Time
