1. Represents BCInsourcing as an ambassador to Asbury Automotive by cultivating effective business relationships and maintaining rapport with all case partners and the clients employees
2. Serves as a liaison between the clients Human Resources department employees BCInsourcing and benefit carriers
3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
4. Provides a variety of benefit services; based on client needs duties may include (but are not limited to) the administration and support of: qualifying life events status changes dependent verification billing leaves of absence benefit enrollments and applications and varied assistance programs
5. When applicable supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
6. Investigate and self-resolve benefit-related concerns including enrollment deduction billing and claim issues
7. Responds to employee and carrier inquiries in a timely and accurate manner
8. Accurately tracks employee services and client support in appropriate systems
9. Performs all other duties as requested by BCInsourcing