Account Manager
Account Manager
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Job Description
Develop maintain lead and measure Expeditors product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.
- Business Development
Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers supply chain objectives and business goals and Expeditors initiatives; collaborate to create and validate solutions (product service tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.
- Customer Management
Continuously builds and maintains strong relationships throughout a customers business hierarchy in order to understand organizational dynamics decision-making and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers operational needs and optimal execution for account growth through leadership active communication collaboration and advocacy both internally and with customers.
- Customer Ecosystem Expertise
Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product service and vertical knowledge; customer information systems; and supply chain expertise.
- Business Intelligence
Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering processing and analysis; performance management and improvement; and reporting.
SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
- Understand global customers profile needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
REPORTING STRUCTURE
Customer Retention and Development Manager
Qualifications :
- Fluent in Japanese language JLPT N1 level or above required (target customers are Japanese company based in Japan)
- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors products and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong presentation skills
- Proven project management skills
- Strong analytical skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
- Ability to define develop and document business processes and procedures
- Excellent PC skills including word processing presentation and spread sheet programs.
:
Expeditors offers excellent benefits
- Annual leave granted after the probation period
- Commutation Fee will be paid
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
