Donor Program Coordinator
Donor Program Coordinator
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Job Description
Department Overview
The donor program coordinator in the Knight Cancer Institute Oncology Cancer Service Line functions as a member of a multi-disciplinary team. This position is responsible for collaborating with the Program Manager of the Donor Program with daily operations to facilitate various donor search and transplant process following institutional benchmarks FACT (Foundation for Accreditation for Cellular Therapies) regulatory needs and quality measures. This includes daily communication with the National Marrow Donor Program (NMDP) with the OHSU adult Cellular Therapy Program medical providers and staff internal/external referring physicians case managers and HLA (Human Leukocyte Antigen) /DNA Laboratories. The coordinator accomplishes this through collaboration with the interdisciplinary team involvement in donor research protocols coordination of care phone consultation and understanding of clinical standards and financial metrics. The coordinator is expected to practice in accordance with professional standards institutional core values and with a commitment to service excellence.
Function/Duties of Position
Donor search activities to include but not limited to:
- Submits search requests to NMDP (National Marrow Donor Program) via the MatchSource Application
- Obtains adequate HLA and demographic data on patients
- Analyzes preliminary search results and gather information on potential donors to customize search and select the most suitable donors for the patient
- Identifies the patients actual ethnic background to target specific donor pools. Develop search strategies particularly for difficult searches with HLA Lab and NMDP search consultants
- Completes lab requisitions to order donor HLA typing
- Oversees establishment and maintenance of patient charts with all results and documentation related to the search and transplant process
- Works closely with NMDP case management to facilitate donor work-up and transportation of donor stem cell products
- Coordinates dates with transplant team Cellular Therapy Lab patients and case manager. Communicates search updates to referring physicians and patients
- Assists with coordination of patient blood draws and sending to NMDP repository
- Assists patients and families with post-transplant communication/correspondence with their related & unrelated donors
- Reviews new patient inbasket message to assess the need to request insurance authorization for HLA typing and donor search
- Contacts potential sibling donors; provides education regarding what donation testing entails
- Completes the. chmhladonor smart phrase to document education about donation and sending of kits and letter for Kashi Lab to send to donor with kit
- Registers siblings in EPIC and add them as a donor to the recipients BMT episode
- Sends HLA testing kit to donors once their consent to be tested has been received (Domestic & International)
- Mails or emails out donor Health History Questionnaire once received back upload into EPIC
- Notifies team if Care Everywhere is available or obtains pertinent outside medical records on related family members to assist the transplant team with the donor screening process
- Primary contact to be notified of all HLA specimens arriving to the HLA laboratories; responsible for contacting the transplant team regarding questions related to how samples should be processed
- Notifies HLA laboratories to process the recipient/sibling samples once authorization has been received. Will track results and follow appropriate next steps.
- Coordinates Related Donor Collections through the NDMP for donors who are unable to travel to OHSU
- Assembles kits as applicable
- Assists patients and families with post-transplant communication/correspondence with their related or unrelated donors.
Financial Responsibilities:
- This position has the financial responsibility for reviewing all donor invoices attaching appropriate EAP Codes entry into EPIC for processing reviewing the EPIC work queues and follow through to final
submission of all donor invoice charges.
Required Qualifications
Education:
- Bachelors degree
- NMDP Transplant Coordinator Training required within 12 months
Experience:
- 5 years of experience in healthcare setting: with a combination of experience in the following areas:
clinic office direct patient customer service patient scheduling or managed care - Excellent written and verbal communication skills interpersonal skills organization skills and analytical skills
- Ability to work effectively and collaboratively in a multidisciplinary environment
Skills and Abilities:
- Must have strong PC skills; advanced skills preferred in word processing.
- Must be self-directed assertive and resourceful and demonstrate creative problem solving in a high
volume environment. - Must be able to work independently
Preferred Qualifications
- Experience in an oncology physician practice cellular therapy program and/or infusion unit.
- Experience with HLA/DNA typing
Additional Details
- Must be available to respond to Spok Mobile related to overnight transport of marrow and stem cell products 24 hours a day.
- Coverage of search activity when supervisor/manager and/or pediatric program search coordinator is on vacation.
All are welcome
Required Experience:
IC
Employment Type
Full-Time
