Shift Lead
Shift Lead
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Job Description
Who We Are:
Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community Communal offers a full craft coffee and drink menu seasonal food offerings creatively-designed spaces fresh flowers and curated goods.
We strive for excellence in everything we do. Its a privilege to serve a well made cup of coffee curate a collection of goods or create a bouquet that will brighten someones day. We are creative-minded people who seek whats current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.
We want every interaction with our customers to be kind genuine and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together we form a community that cares.
The Opportunity:
We are hiring a full time Shift Lead at our Oceanside location.
Our North Park and Oceanside locations are or flagship locations. We offer a full espresso bar kitchen wine & beer menu and retail / floral offerings. It is a hybrid of counter / table service. This position would include cashiering barista and server and back of house duties.
Were looking for someone who loves craft coffee who thrives in a collaborative team environment and who will work to ensure every customer feels welcomed. If you love craft coffee have a strong work ethic & want to join a team for the long haul wed love to have you join our team! (Sorry we dont have any seasonal opportunities at this time.)
Responsibilities include:
- Deliver the best experience to every customer with a friendly and community-oriented attitude.
- Prepare and serve beverages and food items consistently.
- Assist with setup cleanup stock work and special tasks.
- Maintain a clean and inviting environment for customers and team members.
- Be able and willing to work early morning afternoon and weekend shifts.
- Support your team in keeping the cafe clean and running smoothly.
- Communicate all staff difficulties triumphs and feedback to manager / owner.
- Adhere to all company policies and protocols and holds all employees to that standard.
- Coaches / mentors staff on ongoing basis.
- Directs floor during lead staff in the most effective way to meet shopgoals and provide excellent customer service.
- Models standards of excellence in customer service through direct interactionand handling customer complaints and issues.
- Maintains coffee and food menu knowledge. Can accurately and confidently communicate product information to staff and customers.
- Participates in training of new employees.
- Troubleshootsissues as they arise in the shops.
Why youre right for this job:
- You love cultivating community connection and conversation.
- You have the ultimate customer service mindset; you love making someone elses day better.
- You are proactive and self-motivated with high standards for quality.
- You love coffee and youre a quick learner.
- You work well in a fast paced highly social environment. Youre willing to adapt innovate and work hard.
- You can remain calm cool and collected during peak times and under stress.
Requirements:
- High school diploma or GED.
- At least one year experience in customer service and/or hospitality.
- At least one year leadexperience in a food / beverage environment preferred.
- A strong background and emphasis on customer service.
- ABC certification through exam if applying for FOH role
Physical Requirements:
- Must be able to lift 30 pounds above your head.
- Job requires long hours on your feet.
- Repeated motions with hands and wrists (i.e. tamping pulling shots steaming milk).
Position Details:
This is a full-time hourlyposition starts at $17.30 plus share of the tip pool which is averaging around $8/hour for the last year. Benefits include sick time free drinks free meals health dental vision and 401k. Candidates must be located in (or willing to relocate to) San Diego County.
Required Experience:
Manager
Employment Type
Full-Time
