ASO DIR, Academic Support Svcs
ASO DIR, Academic Support Svcs
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Job Description
Associate Director for Academic Support Services
The University of Florida is seeking an innovative and student-focused Associate Director of Academic Support Services to provide strategic leadership and operational oversight for the UF Online unit. This leadership position plays a central role in advancing UF Onlines mission by leading a cross-functional team responsible for academic program management student belonging and community engagement and student success initiatives. With a strong commitment to operational excellence the Associate Director drives continuous improvement in the programs performance processes products and people to support a high-quality online student experience. The Associate Director will work closely with academic units and various campus partners to ensure alignment of UF Onlines offerings with institutional goals while fostering a connected and engaged student community. The role is highly visible and collaborative working with a broad range of stakeholders to ensure the sustained success of UF Online. The ideal candidate will have progressive leadership experience in online education with a strong background in operations and/or student services. Experience in data-informed decision making developing strategic communication campaigns along with a proven ability to collaborate effectively with academic units and campus partners is essential. This position offers an exciting opportunity to contribute to the continued growth of one of the nations top-ranked online bachelors programs and to help define the future of online education at UF.
The Opportunity
The Associate Director UF Online provides strategic leadership and operational oversight for the UF Online unit supporting the Director in managing daily operations and advancing the units mission. This role supervises a cross-functional team responsible for academic program management student belonging and community engagement and student success initiatives.
The Associate Director ensures alignment between unit operations and institutional goals fostering a high-quality inclusive online student experience that enables students to thrive persist and graduate. This position oversees the management and growth of the academic portfolio including launching new degree offerings while developing and implementing program strategies communication plans and business process improvements. The Associate Director collaborates closely with academic units and a wide range of campus partnersincluding course production student services and support unitsto ensure alignment and excellence across all functional areas.
Serving as a senior leader within UF Online the Associate Director contributes to the strategic planning and execution of initiatives that enhance academic programs and student support services. This role carries significant responsibility and visibility representing UF Online across campus and driving continuous improvement. The Associate Director also helps uphold UF Onlines reputation by ensuring the team follows best practices and actively contributes to advancing knowledge and innovation in online education and student success.
Through a strong commitment to operational excellence in people process and product the Associate Director fosters a culture of performance collaboration and accountability that ensures UF Online continues to deliver exceptional educational experiences at scale.
Student Success and Engagement
Oversee all UF Online student success initiatives ensuring systems are in place to support monitor and cultivate student success. Collaborate with colleges and departments campus-wide to launch implement and optimize programs that drive UF Online student retention persistence and graduation. Monitor student success outcomes using data analytics and apply best practices. Direct the planning and drafting of comprehensive student communication campaigns and oversee UF Online-sponsored events and technology-supported engagement activities that foster a connected student community. Incorporate process enhancements to improve service delivery and student engagement effectiveness.Academic Program Management and Strategic Planning
Lead strategic planning and provide oversight for UF Online academic programs. Ensure initiatives policies procedures and best practices are in place across college curricula offered via UF Online to establish clear pathways to graduation by delivering high-quality academic programming and enabling continual improvement of the academic portfolio. Partner with the Center for Online Innovation & Production (COIP) to facilitate efficient and prioritized course and program development that reflects UF Online student needs. Drive continuous improvement of academic programs by using data and stakeholder feedback to optimize processes and program offerings.Team Leadership Operations and Management
Provide tactical oversight and strategic guidance to a cross-functional team. Foster a collaborative accountable and high-performing work environment supporting professional development and clear communication. Offer routine feedback and coaching. Lead ongoing efforts to refine team workflows and business processes to enhance operational efficiency.Data Analysis and Reporting
Support the collection interpretation and dissemination of key performance metrics across functional areas. Use data to inform decision-making identify trends and support reporting needs for institutional stakeholders.Representation and Reputation Management
Serve as a brand ambassador for UF Online within the university community. Represent UF Online in campus collaborations meetings and external forums. Inform and engage institutional stakeholders with a high level of responsiveness and advocacy for online learningPerform other responsibilities as assigned to support the mission and strategic priorities of UF Online. This may include contributing to university-wide initiatives participating in task forces or committees supporting special projects assisting with accreditation or compliance efforts and stepping in to provide leadership coverage or cross-functional collaboration during times of need. Flexibility initiative and responsiveness are expected to ensure the continued effectiveness and innovation of UF Online.
About UF Online
UF Online continues to be top-ranked in the nation among online bachelors programs.
The University of Florida offers fully online students a variety of unique advantages through UF Online programs:
- the flexibility of online learning
- lower tuition and fees
- dedicated academic advisors with lower-than-average ratios
- instructors who are the same faculty researchers and scholars teaching in our main campus classrooms.
About the University of Florida
One of Americas all-around best universities theUniversity of Floridadrives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from the Gulf of Mexico 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs including magnet schools and an International Baccalaureate program. Learn more about what Gainesville has to offer atVisit Gainesville.
Salary commensurate with experience (skills experience education and training)
- Experience within higher education minimum five years of progressive leadership experience.
- Proven ability to lead organizational change through strategic planning program development and cross-functional collaboration.
- Strong knowledge of online learning environments student engagement and academic program management.
- Demonstrated experience in planning writing and delivering strategic communication campaigns supporting organizational goalsparticularly for student success engagement or academic initiatives.
- Excellent communication interpersonal and organizational skills with the ability to craft clear compelling messages across multiple platforms for diverse audiences.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with data analytics tools (e.g. Tableau) student information systems (e.g. Peoplesoft Campus Solutions) and CRM platforms (e.g. Salesforce).
- Demonstrated ability to work collaboratively across the university and with senior leadership.
- Experience in assessment data analysis and continuous improvement processes.
- Familiarity with UF Onlines academic offerings and student services is strongly one
In order to be considered you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Employment Type
Full-Time
