Automotive Operations Manager â Post Sales
Automotive Operations Manager â Post Sales
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Job Description
Job Title: Automotive Operations Manager Post Sales
Experience: 3-6 years
Type: Full-time On-site
Industry: Automotive / Mobility / Used Vehicles
About Company:
Our client is a startup (backed by marquee Angels & VCs) uplifting the used two-wheeler market in India. With their full-stack model they offer a seamless and trustworthy platform for buying and selling of used bikes.
About the Role:
Were seeking a detail-oriented and analytical Automotive Operations Manager to oversee post-sales operations in a fast-paced automotive environment. This role is crucial in ensuring a seamless ownership transfer experience managing external partners like RTO agents challan vendors banks and ensuring operational excellence via data-driven decisions.
Key Responsibilities:
Post-Sales Operations Management:
- Own and streamline the post-sale journey including RC (Registration Certificate) transfers insurance handling hypothecation removal and challan resolution.
Vendor & Stakeholder Management:
- Liaise with external vendors and partners such as RTO agents banks insurance companies and challan clearance vendors. Ensure SLAs are met and issues are resolved on time.
Process Optimization:
- Identify bottlenecks in the post-sales process and design SOPs to improve TAT (Turnaround Time) customer satisfaction and compliance.
Data & Dashboard Management:
- Create and manage dashboards to monitor KPIs related to post-sale workflows. Drive insights using Google Sheets Excel (incl. Pivot Tables VLOOKUP) and dashboards.
Documentation & Compliance:
- Ensure accurate record-keeping of all ownership transfer documentation and maintain compliance with regional RTO and banking guidelines.
Cross-functional Collaboration:
- Work closely with Sales Finance Legal and Tech teams to ensure smooth handover of customer accounts post-sale.
Requirements:
- 3-6 years of experience in automotive operations vehicle delivery management or related functions.
- Proven track record in managing post-sale ops including RC transfer challan clearance and liaising with banks.
- Excellent command over MS Excel Google Sheets and dashboard tools; ability to analyze and present data meaningfully.
- Strong negotiation and stakeholder management skills.
- Ability to multitask prioritize and work in a dynamic high-growth environment.
- Understanding of automotive regulations RTO compliance and vehicle documentation preferred.
Preferred Skills:
- Experience in a used-car platform auto fintech or auto services startup.
- Knowledge of state-wise RTO processes and timelines.
- Familiarity with CRM tools or ticketing platforms for managing post-sale workflows.
Why Join Us:
- Work at the intersection of automotive and tech in a high-impact role.
- Be part of a passionate team redefining post-sales experience.
- Growth and learning in a fast-scaling startup ecosystem.
Required Experience:
Manager
Employment Type
Full-Time
