drjobs ReStore Assistant Manager – Front of House  

ReStore Assistant Manager – Front of House  

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Job Location drjobs

Chicago, IL - USA

Yearly Salary drjobs

$ 48000 - 51000

Vacancy

1 Vacancy

Job Description

MISSION What We Do:

Habitat for Humanity Chicago (Habitat Chicago) is a nonprofit organization that works to champion healthy neighborhoods by investing in resident priorities supporting homeownership and building quality homes. We believe in a world where everyone has a decent place to live and we invite people of all backgrounds races and religions to work towards this vision together in our three focus neighborhoods of West Pullman Greater Grand Crossing and Austin.

ReStore is a home improvement social enterprise that accepts donated goods from businesses manufacturers contractors and the public. Donations are then processed and sold at discounted prices. The stores earned income helps fund the programs of Habitat Chicago while its operations increase the visibility of Habitats impact within the its efforts ReStore also facilitates recycling and helps minimize landfill waste.

JOB SUMMARY:

The Front of House Assistant Manager supports daily retail operations at the ReStore ensuring an exceptional volunteer donor and customer experience. This role supports sales floor merchandising donation intake volunteer engagement and team coordination working closely with the ReStore Manager to create a safe welcoming and productive environment.



ESSENTIAL JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Key Responsibility: Merchandising (50%)

The ReStore Assistant Manager Front of House will ensure appropriate merchandise stock levels assortment and presentations. This role will consistently demonstrate responsibility for the ReStore look and feel establishing a neat clean and organized environment that includes creative engaging and well merchandised displays flexibility and proactive maintenance.

  • Ensure all donated items are researched properly priced accurately ticketed and safely moved to the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation.
  • Establish and enforce visual standards for the entire ReStore showroom create signage as necessary.
  • Work collaboratively with the operations team regarding priorities timing and staging to ensure efficient movement of product from the donation dock to the sales floor
  • Execute on-going pricing and markdown strategies to ensure achievement of sales volume targets safe storage and efficient turn of product.
  • Oversee the effective merchandising of the floor maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.

Key Responsibility: Retail Floor Operations (20%)

The ReStore Assistant Manager Front of House oversees the Point of Sale maximizes available display space and uses inventory control and pricing to ensure appropriate turnover of merchandise. This on the floor work will be done in conjunction with a team of staff and volunteers to achieve sales and operations objectives and lead staff to exceed expectations.

  • Facilitate opening and closing duties including daily sales reconciliations and provide support and back-up to staff and cashiers as needed.
  • Proactively manage ReStore assets including supplies and office equipment to ensure the productivity and safety of employees volunteers customers and others ensuring that required licenses operation manuals signage and other documentation are maintained.
  • Implement and monitor systems for daily financial transactions deposits inventory and sales.
  • Provide accurate accounting records of revenues and expenses as required or requested.
  • Monitor safety conditions in the store and storage areas correcting hazards or reporting them as needed.

Key Responsibility: Sales Performance and Management (15%)

This role will oversee project management of annual plan goals tied to brand experience and merchandising and front of house operations that improve customer and donor experiences.

  • Oversee development of standardized operation procedures that address all aspects of the business including but not limited to financial pricing customer tracking and engagement checkout sold inventory donors etc.
  • Participate in developing content rolling out and measuring marketing advertising and social media programs to increase donations sales and volunteer participation.
  • Manage communications tactics as assigned including in store signage effective merchandising marketing and promotions calendar ReStore content etc. Maintain in door signage and effective merchandising.
  • Build long-term relationships with new and existing customers and donors; work with staff to resolve customer situations ensuring alignment with core values and exceptional customer experience.
  • Demonstrate outstanding service to customers donors volunteers and others.

Key Responsibility: Volunteer Management (15%)

This role will assist with preparing and managing volunteers by leading groups and individuals in task and project execution.

  • Collaborate with the volunteers team to assess the volunteer needs of the store considering tasks like sorting donations customer service merchandising and more
  • Lead new volunteers through orientation and training to understand the ReStores mission safety procedures store policies and their specific roles and responsibilities.
  • Lead small groups of volunteers and individuals through project and task execution.
  • Create a positive and inclusive environment where volunteers feel valued.

Key Responsibility: Staff Management and Training (ongoing)

People management is essential to ReStores success and this role will provide leadership that drives an excellent ReStore experience staff development donations sales and profits of Chicago ReStores to further Habitat Chicagos mission. This includes:

  • Manage and lead staff including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage.
  • Communicate train and reinforce organization and ReStore policies and procedures including but not limited to safety facility operations OSHA and personnel
  • Ensure the ReStore brand experience team is equipped with the appropriate knowledge skills abilities and leadership to accomplish results and maintain employee volunteer and customer safety supervision and engagement.
  • Keep ReStore leadership informed of important and sensitive matters.


QUALIFICATIONS:

Required Knowledge Skills & Abilities

  • Strong leadership qualities including the ability both to delegate and to execute thereby leading by word and by example.
  • Demonstrates initiative represented by a sense of urgency energy enthusiasm attention to detail and follow up.
  • A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities.
  • Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen speak and write well.
  • Experience in training managing leading and developing staff in a consistent positive and safety conscious manner.
  • Quick sound and decisive decision-maker in rapidly changing conditions; anticipating addressing and solving problems.
  • Ability to manage confidential information with discretion and tact.
  • Current authorization to work permanently in the United States

Preferred Knowledge Skills & Abilities

  • Bilingual in English and Spanish preferred
  • Experience working with volunteers preferred

Education and Experience

  • Bachelors degree preferred.
  • Proficiency in Microsoft Outlook Word Excel and PowerPoint required.
  • Proficiency in Salesforce CRM; project management systems preferred.
  • Proven sales track record
  • Personal volunteer experience


Hours: Full-time including weekends; evenings and meetings as required.

Supervises: A team consisting of several ReStore Ambassador(s)

Environment: The Habitat Chicago South ReStore is located at 6057 S Western in Chicago. It is accessible by car or by public transit. The ReStore Assistant Manager - Front of House will have a desk computer and phone line in an office.

Conditions: Ability to safely lift and position up to 50 pounds. The job entails occasional bending kneeling and reaching often in awkward or tiring positions. 50% of the time is spent walking and standing in the showroom managing staff and assisting customers.

Compensation: $48000- $51000 annually. 30 vacation/sick/personal days per year. 90% employer paid healthinsurance:access to vision dental lifeand 401k plans with 5% match.

FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked.

Training:Thepositionwill begin with an onboarding period to become familiar with the organizations work and policies; they will be trained on the specifics of the role through a combination of in-person online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities.

ToApply: Please submit compelling cover letter and resume to with ReStore Assistant Manager Front of House Your Name in the subject line by 08/01/2025. Successful applicants will be contacted for interviews.


Required Experience:

Manager

Employment Type

Full-Time

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