Tech Product Lead - Customer Care
Tech Product Lead - Customer Care
Posted on :
26-05-2025
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1 Vacancy
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Job Description
Job Description:
We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products services and personalized experiences with our brands. The Digital Products Platforms & Services team is a newly formed team sits within Growth Digital & Platforms (GDP) global function and is responsible for designing developing & rolling out state-of-the-art digital products across brands regions & divisions globally and help our brands accelerate organic growth.
We are seeking a talented and experienced Tech Lead to join our team. The ideal candidate will be responsible for leading technical initiatives providing guidance and mentorship to a team of engineers and leading the product engineering direction of our Consumer Care digital product. You will collaborate closely with cross-functional teams to define technical requirements architect scalable solutions and ensure alignment with business objectives and best practices. You will collaborate with other leads data engineers architects to develop scalable reliable and secure consumer care digital product. You will collaborate closely with cross-functional teams to identify and deliver cross-cutting use cases centered around care partner with and leverage consumer data available through our suite of digital products including CRM Marketing Data Hub CDP and such. You will partner closely with each products Product Owner and the Tech Product Lead Data Analyst and Data Integration Lead with a focus on assisting with cross-brand cross-division and cross-product data analysis of the products for timely product development and also the rollout of these products to our global Mars Petcare brands and divisions. Specifically you will be accountable to drive data engineering architecture insights and data driven decision making between GDPs SSO (Single-Sign-On) product comprised of Consent management Identity and single-sign-on experience for our consumers (Pet Parents and Pet Owners) CDP (Customer Data Platform) CRM (Customer Relationship Management) DAM (Digital Asset Management) and CMS (Content Management System and the frontend experience). You will also connect with brand and divisional data stewards to ensure the requirements are well understood aligned and drive towards a comprehensive analysis scoping and product development of our products for each brand and division across different countries and regions.
MUST HAVE
Strong domain expertise with large scale Customer Care software like Salesforce Service Cloud Genesys Zendesk etc.
Proven experience leading large scale Customer Care deployments globally
Strong technical expertise in software engineering principles design patterns and best practices.
Hands-on experience with cloud-based data platforms and services ideally on Azure Cloud.
Strong understanding of database technologies (e.g. relational databases NoSQL databases data warehouses).
Excellent leadership communication and collaboration skills with the ability to influence and drive change across organizational boundaries.
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Experience with Agile methodologies and DevOps practices is
Strong attention to detail and ability to manage multiple projects simultaneously while meeting deadlines
Passion for innovation continuous learning and driving business growth through data-driven decision-making.
Relevant certifications data architecture data management certifications are a plus
NICE TO HAVE
Experience working with global multi-brand company.
Awareness of data privacy regulations and a commitment to ensuring compliance in data-related activities.
What can you expect from Mars
Work with diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Best-in-class learning and development support from day one including access to our in-house Mars University.
An industry competitive salary and benefits package including company bonus.
#TBDDT
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
Employment Type
Full-Time
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