Systems Engineer, Managed Operations - ESC Berlin

AWS is set to introduce the inaugural European Sovereign Cloud (ESC) marking a significant development in Utility Computing (UC). To spearhead this initiative we are actively seeking experienced systems engineers with a strong background in cloud operations. As part of the AWS Managed Operations team you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services including EC2 S3 Dynamo Lambda and Bedrock exclusively for EU customers. For more information on ESC please check out our blog: responsibilities will encompass overseeing the launch of the ESC in 2025 working closely with global AWS teams and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders contributing to the enhancement of day-to-day operations and ensuring improvements in availability reliability latency performance and efficiency of the ESC.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS commitment to customer satisfaction and continual innovation.

European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS. Within AWS UC Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

A day in the life
Youll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week you will review the operational health of the services in your teams care and as soon as you figure out why there was an anomaly you write up an actionable bug report. As a responsible engineer youve learned never to make changes to production systems without a plan so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week you help to resolve your teams backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.

You will be required to occasionally participate in an on-call rotations to resolve incidents occurring out-of-hours.

Eligibility requirements
Fluency in written and spoken English is required
Successful applicants must have the legal right to work in Germany
Amazon will provide relocation support for successful applicants relocating within the European Union

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance reliability or availability of software systems
Proficient executing standard operating procedures and following operational best practices
Knowledge of scripting processes in a language such as Bash Python or Ruby or coding software applications in a modern language such as Java TypeScript or similar

Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
Experience performance tuning software applications and optimizing fleet utilization
Experience with Infrastructure as Code (such as CDK CloudFormation Puppet Chef Ansible or similar)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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