Audio Video Field Service Engineer

When you work at Daktronics youll be part of something amazing. We design engineer manufacture and support bold eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional college and high school games. They attract customers for businesses around the world and even provide direction for people as they travel work and play.

As part of the Daktronics team youll have interesting impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits and the people are second to none.

What will the work look like for me

• Your schedulewill vary and willinclude some nights and weekends depending on business needs.
• Most of your work will be Monday -Friday during normal business hours.
• Westrive for work/life balance. This positionrequires working 10 weekends a year tosupport events.
• Some last-minutescheduling happens to meet ourcustomersneedswhenan unexpected repair oreventhappens.

Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

• Providing service installation or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.

Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:

• Providing technical over-the-phone support to internal and external customers.
• Responding to customers request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with how-to assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Where is this opportunity located

• Your office will be at your home located within 30 miles of Poughkeepsie New York.
• You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.
• Onsite work can vary by location and from day to day. One day you might work inside a control room the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time including travel time to and from site.
• When you arent working on a customer site you will work from your home office to remotely support our customers.

What are the perks

• Exciting Venues Your work makes game day memorable!
• Some of our customers include: Marist College Army - West Point Yankee Stadium Madison Square Garden Barclays Center Binghampton Rumble Ponies University at Albany MVP Arena
• Technological Innovation Leveraging strengths in product innovation manufacturing and service. No two days are alike you will experience variety and depth in your work.
• Growth Mindset Daktronics embraces challenges uses feedback to learn from our mistakes and focuses on future success.
• Respect We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.

General Overview of Compensation & Benefits:

• The minimum/maximum compensation for this position is $29.00-$35.00 per hour which is subject to adjustment based on business-related factors including employee qualifications.
• This position will be eligible for company benefits including health dental vision and reimbursement accounts which include health savings and dependent care flexible plans. Other benefits include accident insurance critical illness insurance employee assistance program fitness reimbursement corporate sponsorship and adoption assistance. Time Away from Work includes paid time off holiday funeral jury duty and military. Retirement/Investment Planning includes 401(k) Employee Stock Purchase Plan and life insurance. Our leaves disability and accommodations include family/self-medical leave medical maternity leave parental bonding leave military leave personal leave short term disability insurance long-term disability insurance and accommodations. Our employee driven education plan provides education and professional development benefits.
• This information is intended to be a general overview and may be modified by Daktronics.

To be considered for Audio Video Field Service Engineer we require the following:

• Minimum of an associate degree plus relevant experience. Bachelors degree preferred. Preferred majors include Electronics Engineering Technology Computer Engineering Technology A/V Broadcast or similar program. Will consider non-technical bachelors degree if applicant also has previous experience demonstrating technical learning ability.
• Must be able to:
  • Communicate effectively in a variety of settings.
  • Positively and professionally able to work in stressful situations.
  • Show personal commitment to continuously improve.
  • Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation word processing spreadsheets and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Must be able to get a passport.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift carry and move up to 45 pounds.
• Ability to work in a variety of environments including cold/hot weather small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Ability to travel by air and ground. Valid drivers license and good driving record. Motor vehicle records will be checked.
• Fluent in English written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor renew or extend immigration visas for this position.

Ready to make an impact Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law.