Customer Service Manager
Customer Service Manager
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1 Vacancy
Job Description
Customer Service Manager
- Are you passionate about delivering exceptional customer experience and building lasting partnerships
- Do you enjoy being in a fast-paced dynamic environment
- Do you have an outgoing personality with the ability to build professional relationships with colleagues and customers
- Are you self-motivated pro-active team oriented and innovative
If yes we have the perfect role for you!
Position: Customer Service Manager
Location: Biggleswade
Hours:Monday to Friday 37.5 hours
Our Customer Service Department is key to creating the highest standards of customer satisfaction. Managing our Customer Services Team of seventeen personnel you will be responsible for ensuring service excellence across all customer touchpoints and ensuring the team resolve complaints and queries in a timely and empathetic manner.
Highly developed communication skills are essential to ensure we connect our core values and commercial business plans to clear objectives and goals.
In this role you will have a direct impact on the motivation of the team and key results.
What is your role
In collaboration with our Global Customer Service Team you are empowered to move forward: our staff our customers and Kramp! Your specific tasks include:
- Translating the company strategy into concrete operational plans and actions setting objectives gaining agreements on plans monitoring and ensuring the realisation of plans.
- Supporting monitoring and challenging the account plans and agreeing with the internal team members on customer growth strategies
- Coordination of effective and efficient internal processes such as management of all customer channels and monitoring all administrative tasks
- Ensuring effectiveness in line with procedures commercial processes and guidelines
- Effective Communication and networking with internal and external stakeholders.
- Initiating and participating in local and international sales and customer service projects
- Setting monitoring and achieving KPIs such as efficiency first time resolution and customer satisfaction goals
In the position of a manager you are responsible for the development of your team as well:
- Running performance meetings appraisals and coaching sessions with each Internal Sales Team member
- Supporting steering monitoring the Internal sales team as well as supporting and collaborating with all sales departments and the Operational functions of the business.
- Identifying talent and continuously driving the development of the Customer Services Team
- Accompanying change processes
Who are you
- Bachelors degree in business and economics or equivalent vocational or additional training.
- Several years experience in sales in an international context preferably in the field of customer service
- Experienced in leading and developing a team
- Deep understanding of customers environment and challenges as well as sales processes
- Solution oriented creative and self-reflective
- Experience with key Customer Service communication platforms
- Willingness to learn and adapt to change
What do we offer
We are an ambitious fast-growing and financially sound organization. You can obviously expect:
- Competitive salary
- Inclusive culture with lots of opportunities for growth
- Profit sharing bonus
- Flexible working
- 25 days paid annual leave per year plus 8 bank holiday days
- Large staff Canteen kitchen and changing facilities
- Company pension
- Cycle to work scheme
- Health & wellbeing program
- Life insurance
- Private medical insurance with access to GP appointments 24/7
- Free electric car charging on site
- Access to free personal development courses
About us
Thanks to our ambitions we are active throughout Europe and have a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their businesses. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic professional and involved. We speak our customers language understand their challenges and earn their trust to exceed their expectations. Our promise Its that easy is embedded in our culture and DNA.
Working at Kramp means:
you belong here! Being part of our open business community
your work makes a difference! Have an impact on what matters
you will develop and realize! Learn and realize your potential
Biggleswade (UK)Location:
Required Experience:
Manager
Employment Type
Full-Time
