FSR Administrator III
FSR Administrator III
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Job Description
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.Opt in below to receive text message updates on CDHS recruiting events!
About the Unit:
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent the establishment of paternity and support obligations and the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support.The Systems and Operations Section encompasses three major areas: Automated Child Support Enforcement System (ACSES) development and support; the Family Support Registry (FSR) Colorados mandated State Disbursement Unit (SDU)The FSR was created and provides services per Colorado Revised Statutes. FSR services are for all families with a support order.
The FSR is split into two sections. FSR Financial Services (FFS) is responsible for the operation of the State Disbursement Unit (SDU). FSR Support Services (FSS) provides services to employers families county Child Support Services (CSS) offices and the court.
The State Disbursement Unit which executes the Divisions annual responsibilities to receive and deliver payments totaling over $520 million annually to families. In addition FFS staff provide financial services to families and county CSS offices. The FSR Financial Services Unit includes six State FTE and vendor services and the Unit is responsible for the procurement and ongoing administration of associated contractual services that total over $2 million annually. This position works in the FSR Financial Services Unit.
The FSRs Financial Services Unit is responsible for using established guidelines and procedures to perform State financial reconciliations between the contract vendor the FSR Bank the ACSES Colorado Department of Human Services (CDHS) and the sixty-four (64) county CSS programs.
Description of Job
This position is responsible for monitoring and ensuring the quality assurance of FSR operations and activities with respective stakeholders; serves as a liaison between CDHS-CSS FSR contractors and county CSS units on issues/activities performed by the FSR; assists with developing procedures and rules to ensure compliance with the terms of the FSR contract(s) and any associated amendment(s) related to payment processing customer service and electronic payment card.
Job Duties will include:Non-IV-D Case Management
Contract Management
Program Support/Training
Customer Service
Other Duties as Assigned
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Please note: This experience must be clearly documented on your application and the supplemental questions must be answered. Answers such as N/A In Cover Letter or See Resume will not be accepted.
Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position to include 4 years of child support experience and ACSES system
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned to include 4 years of child support experience and ACSES system equal to six (6) years
Preferred Qualifications:
- Excellent written and oral communication skills
- Excellent Customer Service skills
- Strong attention to detail and accuracy
- Team player with the ability to work effectively in a flexible and changing environment
- Strong organization and prioritization skills
- Proficient in Microsoft Suite/Google Suite
- Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)
Highly Desirable Knowledge Skills and Abilities:
- Financial experience in Child Support
- Attention to details
- Strong analytical and problem solving abilities
- Ability to exercise sound judgment in making decisions
- Ability to manage a fast-paced heavy workload
- Ability to complete independent projects with minimal supervision as well as work in a team environment
- Proven ability to plan assign organize prioritize and delegate work of self and others to accomplish work assignments
- Excellent customer service skills
- Excellent written and oral communication skills
Conditions of Employment:- Must pass a 1075 check.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.
Supplemental Information
For additional recruiting questions please contact
About Us:
If your goal is to build a career that makes a difference consider joining the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work we offer:
- Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplementedHealth Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHubstate employee discount program
- Employee Wellness program MotivateMe
- Excellent work-life programs such as flexible schedules training and more
- Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information go to Values:
We believe in a people-first approach:To serve the people of Colorado we develop a culture and work environment that creates an energized inspired and healthy team capable of giving their best to Coloradans.
Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.
We hold ourselves accountable:We take responsibility through our actions programs and results for the state of health and human services in Colorado.
Transparency matters:We are open and honest with employees our partners the Coloradans we serve and the public.
We are ethical:We abide by what is best for those we serve by doing what is right not what is easy.
Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Nancy Schmelzer at or call 1-.
THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
