Senior Systems Engineer, WWGST Retail Infrastructure Services

Amazon Worldwide Grocery Store Technology is seeking a Senior Systems Engineer to join their Retail Infrastructure team responsible for designing and distributing new technology solutions across their retail footprint. This senior level retail engineering role is part of a team responsible for the development and management of our the retail infrastructure supporting mobility solutions in our Whole Foods Market and Amazon Fresh stores.

At WWGST the Retail Infrastructure Engineering team owns our Mobile Device Management (MDM) solution the mobile device hardware in the stores and the base Android OS on these devices. This means the Retail Engineering team works with internal development teams the business and mobile application vendors to plan develop build test and deploy mobile devices and applications. These applications are used in our retail stores for internal team member use in support of the retail business. We are seeking a senior technical resource with extensive Android and mobile device solutions engineering experience to become a key contributor and leader on the Retail Infrastructure Engineering team.

Key job responsibilities
- Participating in the configuration and management of the SOTI MOBIControl MDM platform
- Provide technical expertise to development teams on supported Android functionality on our chosen hardware platform (Honeywell Zebra Elo others)
- Research new features and functionality requested by the business or development teams
- Actively participate in technical decisions about android and device architecture in order to provide a common solution across all devices and applications
- Work in conjunction with internal development teams our wireless infrastructure teams and the network teams on in store mobile device solutions that meet critical business needs
- Be a key interface with our hardware and MDM application partners for operational support project planning and technical release planning within the WFM retail environment.
- Serve as liaison between app teams deploying functionality and our internal retail support teams on KBAs policies and practices for the best team member support processes possible to achieve first call resolution of all end user issues
- Investigate and implement a dev-ops type pipeline for code progression thru our multiple environments
- Investigate feasibility of new solutions for architecture compatibility within the existing store infrastructure environments
- Configure implement monitor and maintain development test and QA environments.
- Troubleshoot system malfunctions and/or other unsatisfactory occurrences and provide analysis and recommendations for resolution and prevention.
- Work with Amazon AWS EC2 server structures to maintain and improve the server architecture of the MDM.
- Work with our internal InfoSec and enterprise tech arch teams on device and user access best practices for our mobile environment

A day in the life
Day to day activities of this role includes engineering solutions within the customer facing technologies group as well as creating managing and updating retail hardware images for Android based handhelds tablets and kiosks. The ideal candidate must live and breathe collaboration cooperation and communication as this role will work closely with other technology teams vendors and business partners (including those in Retail Operations Merchandising Culinary Team Member Services and Training) to build win-win relationships.

About the team
You will be joining a team that consists of other Systems Engineers doing mobile device engineering voice solution engineering and managing device platforms in AWS for both Whole Foods Market and Amazon Fresh stores.

- 3 years experience with a major MDM solution supporting Android Devices (>5000 devices)
- 1 years experience developing android applications or similar experience supporting android developers sufficient to understand common SDKs and frameworks
- Experience with platform migrations (examples: MDM Email or directory migration projects)
- Experience creating support KBAs and sharing knowledge with support personnel and new team members
- Ability to work independently within the context of the team framework supporting multiple apps on the various device platforms
- Strong interdisciplinary problem-solving skills demonstrated by frequent and successful application of technical standards theories concepts and techniques
- Experience providing remote support and troubleshooting
- Strong verbal and written communication skills

- Retail experience managing mobile devices
- 4 year degree in Computer Science

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