Product Support Specialist - Las Vegas, NV
Product Support Specialist - Las Vegas, NV
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Job Description
About Galaxy Gaming Overview
Galaxy Gaming is an innovative customer-focused brand of omnichannel table games experts. Our team proudly represents world-famous table games and side bets with over 20 years of iGaming experience proven-performing technology and solutions industry-leading service levels and much more on the horizon. Join the Galaxy!
Position Overview
Galaxy Gaming is looking for an ambitious and detail-oriented Product Support Specialist to join our team at our Las Vegas headquarters. As the worlds largest provider of proprietary table games we offer an excellent entry-level opportunity for someone eager to start a career in the gaming industry.
In this cross-functional role you will help manage the lifecycle of both new and existing table games support product documentation collaborate with Marketing and Compliance and serve as a key internal point of contact. This hands-on position offers broad exposure on-the-job learning and a clear path for growth in a fast-paced and innovative environment.
Responsibilities
- Responsible for managing new and existing table games products throughout their lifecycle
- Creating new product documentationwhile ensuring existing documents are up-to-dateand accurate
- Creating jurisdictionally specific submission material for new products and modifications in collaboration with Compliance
- Assisting the Marketing department with collateral copy and content
- The initial point of contact for most internal requests
- Responsible for routing respective communication and action items through proper channels
- Maintaining a repository of inventor submissions and providing process-based communication through phone and/or email
- Tracking and updating current and upcoming projects tasks and requests using our CRM and documentation repository
- Creating presentations and Sales training materials highlighting and communicating key product features in preparation for product launches
- Creating impromptu/unique math-related sales enablement documents
- Understanding all aspects of the product roadmap
- Performs other duties as assigned
Required Knowledge/Skills/Job Qualifications
- Must exhibit great focus and attention to detail in all projects within a dynamic environment
- Must have the ability to multitask and handle multiple routines and impromptu projects simultaneously
- Excellent time management and prioritization skills
- Exhibit the desire to learn about the table games industry
- Advanced proficiency in Word Excel PowerPoint etc.)
- Excellent verbal and written communication skills
- Effective problem-solving and analytical skills
- Ability to deliver under tight deadlines
- Ability to be licensed in approved gaming jurisdictions as needed
Education/Experience
- Bachelors degree in businessor a related field and/or a combination of education and equivalent work experience in a related field
- At least 1-2 years of project management or administrative experience
- Experience in table games is a plus
Physical Requirements
- Must be able to remain in a stationary position for extended periods of time
- Must occasionally move about inside the office to access office machinery etc.
- Constantly use hands/fingers to operate a computer and other office productivity machinery such as a calculator copy machine etc.
- Must be able to articulate concepts and ideas in a clear concise and accurate manner
Galaxy Gaming is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race color sex age national origin religion gender identity sexual orientation protected veteran status disability status or any other federal state or local protected class.
Required Experience:
Junior IC
Employment Type
Full-Time
