Risk Specialist, RISC - Escalations
Risk Specialist, RISC - Escalations
Posted on :
26-05-2025
Employer Active
1 Vacancy
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Job Description
The Regulatory Intelligence Safety and Compliance (RISC) teams charter is to protect Amazon customers from products that are illegal illegally marketed unsafe or otherwise prohibited by Amazon policies. In this role you will be part of our escalation team solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big.
Key job responsibilities
Manage end-to-end escalation lifecycle including intake deep dive issue resolution root cause analysis identification and implementation of preventative actions and summarizing outcomes.
Coordinate various stakeholder groups (such as Legal Tech Ops etc) involved in escalations to deep dive drive alignment and implement solutions.
Build and improve escalation management mechanisms.
Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.
Summarize findings and present write-ups to senior leadership.
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Bachelors degree or equivalent experience
2 years experience in program management incident/escalation management or risk management
Experience completing root cause analysis
Experience writing for leadership audience
English language comprehension verbal and written skills
Experience developing new programs and mechanisms
Experience working with legal and technical stakeholders
Experience presenting findings and recommendations to senior leadership
Experience managing multiple projects simultaneously including short term and long term deliverables
Experience coordinating actions across multiple teams with competing priorities
Experience analyzing data to identify trends
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Manage end-to-end escalation lifecycle including intake deep dive issue resolution root cause analysis identification and implementation of preventative actions and summarizing outcomes.
Coordinate various stakeholder groups (such as Legal Tech Ops etc) involved in escalations to deep dive drive alignment and implement solutions.
Build and improve escalation management mechanisms.
Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.
Summarize findings and present write-ups to senior leadership.
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Bachelors degree or equivalent experience
2 years experience in program management incident/escalation management or risk management
Experience completing root cause analysis
Experience writing for leadership audience
English language comprehension verbal and written skills
Experience developing new programs and mechanisms
Experience working with legal and technical stakeholders
Experience presenting findings and recommendations to senior leadership
Experience managing multiple projects simultaneously including short term and long term deliverables
Experience coordinating actions across multiple teams with competing priorities
Experience analyzing data to identify trends
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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