Risk Governance Specialist
Risk Governance Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Quality Specialist (Risk and Controls) is an individual contributor role responsible for performing activities related to internal control testing within the First Line of Defense across multiple services service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy effectiveness and efficiency of internal controls and documentation of test results.
This includes collaboration and communication within the department for process improvement and internal control testing reviews engaging with managers and cross-functional support teams and meeting performance targets which include accuracy and efficiency
Qualifications :
- Minimum of four years experience in a banking customer service environment related to card issuing merchant acquiring or Backoffice across multiple channels (Voice Chat Email Back Office or Social Media)
- Has previous risk/testing function experience
- Has previous experience presenting to small groups.
- Strong analytical and problem solving skills and is a quick learner
- A proven track record for making sound decisions based on available evidence managing both short and long-term goals and meeting/exceeding performance results.
- Proficiency with MS Outlook Word Excel and Power Point.
- Ability to build and maintain professional relationships with key stakeholders/process owners - Subject matter expert with applicable service and all support tools and processes.
- Demonstrates language proficiency required for the applicable services.
- For the services supported demonstrates the applicable knowledge of Visas International Operating Regulations Network Operating Regulations Visa Rules and US Federal Regulation.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
