Resident Engagement Worker
Resident Engagement Worker
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Job Description
The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. Permanent Supportive Housing at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Resident Program Supervisor the Resident Engagement Worker is responsible to ensure the physical emotional social and spiritual well-being of the residents in our Permanent Supportive Housing program and work collaboratively with their support systems to encourage resident independence community engagement and housing stability.
Employment Type: Full time
Schedule: Sunday to Thursday from 2:30 p.m. to 11:00 p.m.
Reporting to: Resident Program Supervisor
City: Calgary
Number of Positions to Fill: 1
RFR #: 1207
The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. Permanent Supportive Housing at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Resident Program Supervisor the Resident Engagement Worker is responsible to ensure the physical emotional social and spiritual well-being of the residents in our Permanent Supportive Housing program and work collaboratively with their support systems to encourage resident independence community engagement and housing stability.
DUTIES AND RESPONSIBILITIES:
Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
Support the working relationship between the resident and their support network
Refer the resident back to their Case Worker whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
Refer residents to The Mustard Seed services and collaborating with those services
Provide information about community supports
Document resident interactions resident referrals progress and any change in behaviour
Complete 6-month reassessments and Resident Care Plans when necessary
Complete incident reports and daily logs in a timely manner
Welcome and support volunteers when necessary
Cover Front Desk for patrols and breaks
Host community events
Engage in intentional interaction with residents to build rapport and foster community
Abide by all Health & Safety protocols including completing a report for all incidents that occur including near misses in a timely manner
Other duties as may be assigned
MINIMUM QUALIFICATIONS AND SKILLS
Diploma or an undergraduate degree in related field
Minimum of 1 year of experience working with marginalized individuals
Strong communication skills and ability to work within a cross-functional team
The ability to interact with a variety of individuals
Strong administrative and computer skills
Conflict resolution skills and ability to manage residents in crisis situations
A passion to be part of ending homelessness in Alberta
WORKING CONDITIONS
Moderate to significant physical effort required to successfully accomplish the essential job functions including but not limited to lifting standing walking are required as part of this role
Moderate to significant mental effort required to successfully accomplish the essential job functions including but not limited to providing information resolving discrepancies responding to highly intense situations
Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
o Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
ADDITIONAL REQUIREMENTS
As The Mustard Seed is a Christian ministry we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith
A satisfactory employment background check and vulnerable sector search is required
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
COMPENSATION & BENEFITS
The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents matching RRSP after one year of service and wellness days.
NOTE
Your privacy is important to us. The information we collect is used solely for consideration for employment.
We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
Please visit our careers page to see more job opportunities.
Employment Type
Full-Time
