Patient Access Team Lead - Patient Access - Miamisburg - FT/Days
Patient Access Team Lead - Patient Access - Miamisburg - FT/Days
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1 Vacancy
Job Description
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day whether its by providing care in our facilities training the next generation of health care professionals or serving others through international outreach.
Campus Overview
Kettering Health Miamisburg
- Serving the residents of Warren Butler and Southern Montgomery counties for over 40 years.
- Kettering Health Miamisburg formerly Sycamore Medical Center is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg Ohio.
- The cornerstone services for KH Miamisburghave been Bariatric surgeries and Orthopedic care.
- Expanded services include emergency care sleep center mammography breast MRI cardiac catheterization lab wound center and DEXA scanning.
- 142 bed facility
- Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
- In 2020 KH Miamisburg received an A from the Leapfrog Group a national patient safety watchdog ranking among the safest hospitals in the United States.
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- KH Miamisburg received several awards from Healthgrades:
- Outstanding Patient Experience Award (2017-2019)
- Americas 100 Best Hospitals for Prostate Surgery Award (2020)
- Joint Replacement Excellence Award (2020)
Responsibilities & Requirements
Responsibilities:
1. Ensures excellent customer service skills among all patient access staff.
2. Responsible for assisting Coordinator/Supervisor/Manager in various facets of Patient Access services.
3. Emphasizes high level of patient satisfaction being sensitive to the all standards of performance and KHN Standards of Behavior.
4. Assists Coordinator/Supervisor/Manager to maintain a competent highly trained staff and ensure a high level of accuracy and completeness from scheduling pre-registration financial clearance process through discharge.
5. Serves as a subject matter expert in problem identification and solving and effectively interacts with ancillary departments patients physicians patient financial services case management and their staff. The responsibility for this department is on a 24-hour basis.
6. Understands all regulatory agency requirements (i.e. Joint Commission HFAP HIPAA EMTALA OIG and CMS etc.) and ensures deployment and compliance of regulatory requirements to staff.
7. Assists Coordinator/Supervisor/Manager in maintaining proper staffing structure for appropriate oversight of access system operations for all positions needed.
8. Provides mentorship to employees that require coaching and training to ensure for the desired performance.
9. Works alongside Coordinator/Supervisor/Manager to ensure strong communication exists between the other ancillary departments leaders.
10. Maintaining Kettering Health Network goals of scheduling registration accuracy insurance verification pre-registration pre-certification up-front collections and other healthcare industry standards or trends in which Patient Access Services metrics of measurement are based.
11. Acts as a resource for retraining on any system upgrades or enhancements.
12. Understanding of general safety fire safety equipment management hazardous materials right-to-know disaster plan universal precautions and infection control.
13. Maintains a status of subject matter expert for all things Patient Access including but not limited to Workflow and Work Queue Management.
14. Understands a basic level of the department budget and daily operations processes.
15. Follows job safety requirements. Reports accidents or incidents within 24 hours of occurrence to immediate supervisor.
16. Assist the Coordinator/Supervisor/Manager in all duties as assigned and keeps the Coordinator/Supervisor/Manager informed of issues.
17. Performs all other duties as needed and assigned by Coordinator/Supervisor/Manager.
Preferred Qualifications
Requirements:
High School Diploma or equivalent required.
Demonstrates competency in working in teams and ability to effectively communicate at all levels.
Ability to work independently with minimal supervision.
Ability to work under pressure and handle multiple tasks simultaneously.
Proficiency in using computer software; i.e. EPIC Excel Microsoft Word and Email.
One-year customer service experience preferred.
Employment Type
Full-Time
