IT Technology Specialist
IT Technology Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: IT Technology Specialit
OBJECTIVE:
Under the general supervision of the I/T Director and the direct supervision of the CEO President Superintendent or Designee the IT Technology Specialist works to implement and maintain the Schools IT plans and policies at the school level. The incumbent in this position provides AAMA with on-site end user computing support including work with AAMA Preventive and Counseling AAMA George I. Sanchez Charter School faculty and staff to schedule and implement testing windows; asset management; managing check in and out of devices for employees students and classrooms; investigating troubleshooting and resolving hardware software network and instructional technology incidents. In doing so the IT Technology Specialist will provide Tier 1 and Tier 2 on-site support and liaise with the schools network management company effectively use AAMAs incident tracking software and communicate with end users and other technology support resources on the progression of incidents to resolution. The IT Technology Specialist is the first line of defense supporting the Preventive and Counseling Center and George I. Sanchez Charter Schools information security policies and practices. The incumbent will be knowledgeable and accountable for ensuring data security.
REQUIRED TECHNICAL SKILLS:
- Basic understanding of technology hardware including desktop computers laptops tablets smartphones printers projectors smart boards scanners and digital cameras.
- Knowledge of one or more operating systems such as Microsoft Mac or Linux.
- Familiarity with IT support tools like Active Directory Remedy or LANDesk.
- Working knowledge of PC/LAN application software including Google Workspace MS Office products and Internet Browsers (Internet Explorer Chrome Safari).
- Must manage multiple tasks projects and responsibilities successfully.
- Possesses excellent written and verbal communication skills focusing on clearly articulating IT incidents and their solutions so that end users and technical support staff understand what is being communicated.
- Ability to apply critical thinking skills in rendering solutions to various technical issues.
- Ability to learn new technology and provide instruction to others independently.
- Must be able to collaborate effectively.
- Stays up to date on ever-changing technical knowledge and expertise relevant to the role and keeps current on educational technology.
- Performs other duties as assigned by the appropriate administrator.
ESSENTIAL FUNCTIONS:
- Assists in troubleshooting IT technology in classrooms media centers admin facilities and support offices.
- Manages service requests through the AAMA ticketing system meeting Service Level Agreements (SLA) including response and resolution times.
- Coordinates all students testing windows.
- Communicates bidirectionally with the service desk technical support coordinators and schools through the schools incident tracking software regarding the status of IT incidents and planned IT initiatives (such as online testing).
- Supports and promotes the deployment of new technology at schools with teachers support staff and administration.
- Provides advice and guidance to school staff on the adoption and use of technology based on School standards and guidelines
- Supports the Board Policies Procedures and School Guidelines and best practices with respect to Digital Citizenship Information Security and Safety
- Works to solve problems and provide solutions that meet school needs while upholding technology standards and architecture
- Ensures effective technology support for instructional purposes Asset Management and Hardware Support.
- Sets up new devices workstations print stations and assignments to default printers.
- Assigns and coordinates all check-in and out procedures for school technology to employees students and classrooms (carts).
- Maintains a data catalogue of inventory and performs record-keeping functions for hardware locations assignments quantities types and required repairs including start-up and end-of-year processes.
- Recommends potential hardware purchases based on AAMA-approved hardware standards.
- Assists with support and maintenance of all IT-related equipment including Network Administration.
- Assists with general maintenance to keep the network running smoothly.
- Assists with on-site network-related repair requests with service desk personnel.
- Ensures all MDF/IDF closets/workrooms are easily accessible; Ensures cabling/data wiring management follows a color-coordinated scheme and is well maintained. Software Administration and Training.
- Maintains a strong working knowledge of assigned (instructional) software to provide problem diagnostics and accurate troubleshooting for timely solutions.
- Provides input on future needs and assists with identifying software selections including contract and renewal management.
- Set up software and platform accounts for employees.
- Provide group and one-on-one training on software and platforms.
PROFESSIONALISM:
- To be punctual and be available during official working hours.
- To comply with AAMA policies standards rules regulations and procedures.
- To take precautions to protect equipment materials and facilities.
- To participate responsibly in the schools improvement initiatives.
- To demonstrate timeliness and attendance for assigned responsibilities.
- To work collaboratively with other professionals and staff.
- To provide and accept evaluative feedback professionally.
- Maintains a high level of ethical behavior and confidentiality of information about school personnel.
REQUIRED EXPERIENCE:
- A minimum of three (3) years of demonstrated relevant experience is required.
- Relevant experience can include providing end-user support in an enterprise-level organization administering a Windows or Mac computing environment or working with WAN/LAN environments. Knowledge/Skills/Abilities.
PHYSICAL REQUIREMENTS:
- Routine physical activity is associated with a typical office environment.
- Lifting is required due to the nature of tasks (up to 50 lbs.).
REQUIRED SKILLS & COMPETENCIES:
- Strong attention to detail with a focus on quality and accuracy.
- Good organizational skills and ability to follow established processes.
- Ability to work both independently and as part of a team
- Effective communication skills and a positive cooperative attitude.
- Active Listening.
- Reading Comprehension.
- Time Management.
- Social Perceptiveness.
- Ability to record accurate information.
- Ability to follow verbal and written instructions.
- Ability to work effectively with students.
- Ability to communicate effectively (written and verbal).
REQUIRED EDUCATIONS CERTIFICATION AND QUALIFICATIONS:
- Required: High School Diploma.
- Preferred: Associate degree or vocational or trade School.
- Preferred: Certification (Foundational Support CCNA or CompTIA Security).
- Preferred: Bilingual.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
