Operations and Service Delivery Lead

An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate at the RCP is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams to join them in the Business development and education support team.

The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes one- and two-day workshops RCP accredited programmes commissioned programmes online courses podcasts and Masters programmes in partnership with university partners.

We have wide portfolio including topics such as teaching learning assessment feedback supervision and communication skills. The directorate has a team of educationalists who design and deliver these programmes and a team of education coordinators and librarians who provide management and all aspects of learner support.

About the role

You will work closely with internal colleagues such as educationalists project managers and administrators as well as colleagues in finance IT HR and communications. You will lead and manage a team and youll be required to work collaboratively with a broader team of volunteer clinical faculty who help us develop and deliver our programmes.

Youll work closely with the Head of relationships and engagement and the Projects and credentials lead to ensure that the team support all areas of the business including event management projects marketing and quality assurance.

You will make an impact every day by:

• Leading a busy and fast-paced team who deliver education coordination and library services for the directorate role modelling positive attitude and collaborative working
• Taking responsibility for the team providing excellent customer service to learners faculty and commissioners
• Taking ownership of providing high-quality written documentation including templates for learner correspondence reports for Boards and marketing copy.
• Working collaboratively with others in the directorate and the finance team to manage budgets and operational accounts

About you

Were looking for candidates with:

• Line management experience and an ability to lead develop motivate and manage staff delegating effectively.
• Strong communication skills including excellent writing skills
• Outstanding organisational skills and the ability to liaise and communicate confidently with a range of people including senior external stakeholders.
• Ability to manage multiple complex workstreams at any one time
• Knowledge and experience of managing multiple events
• Knowledge and experience of setting and managing large budgets
• Experience of planning and working to deadlines using initiative and working flexibly

For more information about the role and please view the job description and candidate brochure at the bottom of this page.

How to apply

Please click Apply Now tosubmit your CV and a supporting statement (no more than 2 pages) explaining with clear examples how your skills and experience match the job descriptionand person specification. Applicants who do not submit a relevant supporting statement as requested will not be shortlisted.

If you have any queries about the application and selection process please email.

Closing date: 23June2025

Interview date: 07 July 2025

Please note we will be reviewing applications as they come in. Interviews could be arranged and roles could be filled before the advertised closing date we would therefore encourage those interested to apply as soon as possible.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation transgender status religion or belief marital status or pregnancy and maternity.

The RCP is all about our people our members staff volunteers and leaders. We educate influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

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