Coordinator, Housing Occupancy

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy collaboration and education and we strive to be full partners in students learning experience. SAIE values student centricity; diversity equity and inclusion; collaboration; adaptability; and accountability. The Divisions strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity equity & inclusion
• Engage purposeful partnerships
• Enhance staff development learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget Operations and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.

Department Summary
The Housing and Residential Education (HRE) team at the University of Denver is committed to providing housing and support services for over 3000 on-campus students. HRE strives to cultivate a community that not only encourages academic excellence and achievement but also nurtures personal growth and development fosters a culture of respect and inclusivity champions diversity promotes community service and fosters leadership among an engaged staff and student body.

Position Summary

Under the supervision of the Manager of Occupancy the Coordinator of Housing Occupancy is responsible for managing various housing processes including assisting with occupancy management facilitating room changes creating & updating room assignments meal plan administration maintaining accuracy of student data and using information to communicate policy and procedures. This position performs various important administrative and operational functions in support of the residential operations area including but not limited to early arrival coordination support space management and assisting with office administration including but not limited to responding to telephone email and in-person inquiries.

This is a 12-month hourly position.

Essential Functions

Occupancy

• Responsible for the accurate administration of student account billing
• Assist with the room selection process and manage room assignments including special populations such as student athletes LLCs and students with accommodations.
• Asist with coordinating assignments for break periods and summer housing.
• Maintain open spaces occupancy placements room changes pending housing assignments related correspondence and special consideration lists as appropriate.
• Assist with training staff members in housing operations processes and room assignments and serves as an informational resource.
• Administer meal plans and meal plan cash each quarter.
• Contributes to the process of facilitating the housing and meal plan contract cancellation or release request procedures.
• Curate occupancy reports weekly and as needed by the department.

StarRez/DU Systems

• Develop understanding of StarRez system for occupancy needs
• Participate and/or lead cross training efforts on the various aspects of the StarRez system.
• Coordinate and manage the assignment & meal plan processes including billing within the various university software systems (i.e. Banner StarRez Transact and others).

Housing & Office Administration

• Provides administrative support for the department which includes but is not limited to responding to telephone email and in-person inquiries scheduling appointments meetings and room reservations resolving a variety of issues and complaints maintaining a high level of communication with other departments colleagues or external sources while providing a high level of customer service.
• Assists the Residential Operations team on projects and assignments related to facilities Conference & Events Services Fraternity & Sorority Life and/or housing operational processes as needed.
• Establish priorities to ensure that all projects and assignments are completed in a timely manner with minimal supervision.

Accommodations

• Coordinate and implement accommodations approved through Accessible DU: Student Disability Services including but not limited to single room accommodations ESA management and Service Animal management.

Staff Training Supervision and Development

• Provide staff direction support and professional development during staff meetings.
• Attend regularly scheduled one-on-one meetings with the Manager of Occupancy.
• Create a supportive environment that promotes the professional and personal development of each staff member.

Student Rights Responsibilities

• Support Student Rights & Responsibilities regarding housing assignment issues.
• Properly report all alleged violations of the Guide to Residence Living Honor Code and other University policies.

Departmental Responsibilities

• Attend and participate in HRE Divisional and University meetings and task forces.
• Attend regularly scheduled one-on-one supervisory meetings with the Supervisor.
• Develop working relationships with key campus partners including but not limited to: Department of Campus Safety Student Rights and Responsibilities Office of the Vice Chancellor Athletics Fraternity and Sorority Life Conference & Events Services Disabilities Services Program Financial Student Services and other University-related services.
• Attend events and programs sponsored by HRE and/or the Division of SAIE including those that periodically occur on weekends and evenings

Knowledge Skills and Abilities

• Effective oral and written communication skills.
• Strong customer service orientation.
• Mediation skills.
• Knowledge of issues relevant to college-level students.
• Organizational ability.
• Reliability.
• Demonstrated ability to maintain confidentiality and discretion.
• Ability to deal with ambiguity.
• Demonstrated ability to work in a changing environment.
• Demonstrated ability to work independently as well as part of a team.
• Demonstrated computer skills with software such as Microsoft Office Suite housing assignments applications and databases.

Required Qualifications

• Associates degree with one (1) year of administrative experience.
• Experience working with Housing database and reporting systems.
• Strong housing operational experience.

Preferred Qualifications

• Associates degree in Administration Business or a related field or High School diploma or equivalency with two to three years of administrative experience.
• Bachelors Degree in Social Sciences Business or a related area of study.
• One to two years of post-Bachelors work experience in residence life housing or an office setting.
• Experience working in room assignments or housing software systems at an institution of higher learning.

Work Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m. with some nights or weekends.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) June 10 2025. Priority review will begin May 29 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 6.

Hourly Range

The hourly range for the position is $22.00-$23.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offersexcellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about theUniversity of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of DenversNonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.