INTERN - Application Support Engineer
INTERN - Application Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
SNAP-ON BUSINESS SOLUTIONS
(SBS - a group within the RS&I Division of Snap-on Incorporated)
Location: Richfield OH (between Independence and Fairlawn OH)
Work Schedule: Monday thru Friday - up to 30 hours per week (flexible with students school schedule).
Level: Seeking students beginning Junior and Senior level coursework.
APPLICATION SUPPORT ENGINEER - IT Technology - INTERN
The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.
Responsibilities
- *Maintain a secure and highly available application environment for all supported applications.
- *Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites critical business systems and revenue generating systems.
- *Perform troubleshooting support for all assigned software applications.
- *Create and adhere to SLAs for production application support and all web based releases.
- *Responsible for the installation maintenance troubleshooting and technical support of supported applications.
- *Promptly respond to the technical support needs of internal and external customers.
- *Work closely with other departments as needed tracking issues to successful resolution. Keep detailed records of events issues and resolutions in our ticket tracking system.
- *Provide a superior customer experience driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.
- *Suggest design implement and deploy new technologies to help SBS achieve its strategic business goals.
- *Adhere to Change Management practices including review coordination deployment and follow-up procedures as they relate to SBS and Industry standards.
- *Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times.
- Perform other duties as assigned.
Qualifications
- Associates degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.
- Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average.
- Experience in supporting server based applications application maintenance and support.
- Working knowledge of Windows Operating Systems (Windows 10 and 11)
- Basic understanding of a Microsoft Windows environment is helpful.
- Detailed knowledge of Microsoft or Linux operating systems.
- Some experience with tools such as SharePoint MS Team Foundation Server Jira Source control solutions.
- Some experience trouble-shooting applications and database issues.
- Some demonstrated experience with customer support providing mission critical support.
- Working knowledge of programming concepts and web technologies.
- Experience with HTML XML SQL JSON YAML HCL Python Ansible are a plus!
- Good organizational skills required.
- Good interpersonal and communications skills and ability to work with clients technical staff and vendors.
- Good problem solving and consultative skills.
- Ability to seek out solutions independently.
- Good planning project management and implementation skills.
- Must be a team player with a positive attitude enthusiasm initiative sense of urgency and be self-motivated.
- Ability to work with international teams as required.
- Ability to lift a minimum of 60 pounds of equipment as required.
- Must be a licensed driver and provide their own transportation.
Required Experience:
Intern
Employment Type
Unclear
