Technical Account Manager
Technical Account Manager
Posted on :
26-05-2025
Employer Active
1 Vacancy
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Job Description
Technical Account Manager
Location: Delhi/Hybrid
About Xeno
Xeno is an AI-powered customer engagement platform designed specifically for retailers enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger Calvin Klein Jack & Jones Levis Taco Bell and Barbeque Nation. With the surge in digital retail weve experienced significant growth expanding our reach to numerous brands over the past year.
About the role
As a Technical Account Manager you will be the primary technical advisor and trusted partner for our key customers. Youll work closely with customer stakeholders internal engineering and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.
What Youll Do
- Provide end-to-end product solutioning for clients based on their goals and data landscape
- Own the implementation journeyfrom kickoff to go-live followed by hypercare
- Work closely with internal teams (Product Engineering CS) to design test and deploy solutions
- Understand the clients tech ecosystem and assist with integrations (APIs Webhooks Data Sources)
- Translate business requirements into technical specifications and workflows
- Troubleshoot and resolve technical issues during onboarding
- Create documentation playbooks and scalable processes for faster onboarding
What Were Looking For
- Bachelors degree in Engineering or any equivalent stream
- 1-3 years of work experience in SaaS support implementation or customer success
- Strong understanding of SQL APIs (Pull Push Webhooks) and data management
- Clear and empathetic communicator with strong written and verbal skills
- A natural problem solver who thrives in fast-paced environments
- Comfortable with Excel testing APIs and basic debugging
- Process-oriented with a keen eye for detail and documentation
Why Join Us
- Youll sit at the heart of Product Client success
- Work with top brands across India & the Middle East
- High-impact role with tons of ownership
- Fast-paced collaborative and growth-driven culture
- High-growth environment with complete ownership and freedom to innovate check out what our team has to say about us - here
Ready to help brands unlock the power of personalized marketing
Drop us a line at wed love to chat!
Required Experience:
Manager
Employment Type
Full Time
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