PPI Business System Specialist II
PPI Business System Specialist II
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Job Description
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
OfficeJob Description
Job Summary:
This role drives operational excellence by applying Lean Six Sigma principles to optimize marketing processes and organizational workflows. The role involves practical process analysis along with coaching/mentorship to integrate continuous improvement as a fundamental aspect directly boosting customer happiness and return on investment.
Key Responsibilities
1. Process Optimization & Project Leadership
- Collaborate with cross-functional teams (sales product development customer experience) to standardize customer-focused processes
- Conduct root-cause analysis using DMAIC Pareto charts and PPI 8-step methodology to eliminate defects in marketing campaigns and operational workflows
- Lead Kaizen events and small-to-medium-scale Six Sigma projects ensuring alignment with critical metrics (e.g. return on investment customer retention)
2. Training & Mentorship
- Mentor employees on Lean Six Sigma tools Kaizen and change management strategies
- Design and deliver PPI-LE training modules to champion continuous improvement culture
- Facilitate workshops to integrate Lean methodologies into daily operations
3. Data-Driven Decision Making
- Prepare reports on process improvements defect reduction and financial impact for partner review
- Analyze marketing and operational data to identify inefficiencies prioritize projects and effectively handle resources
4. Strategic Collaboration
- Partner with PPI Steering Committee to identify improvement opportunities and align projects with business goals
- Share standard processes globally to improve tools and methodologies
Required Skills & Qualifications
- Certifications & Technical Skills:
- Certified or trained on improvement methodology like Lean Six Sigma TPM Quality circle etc
- Experience with marketing principles (campaign management pricing strategies)
- Soft Skills:
- Strong communication for partner engagement and training
- Change management expertise to drive organizational adoption
Education:
- Bachelors degree in Marketing Business Administration or related field; MBA a plus
Experience:
- 5 years of proven ability with 3 years in process improvement roles with known to work in Six Sigma/Lean Kaizen etc. driven projects
- Background in marketing operations or corporate training preferred
Work Environment:
Emphasis on collaborative problem-solving and innovation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
