Equipment Service Manager
Equipment Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TranSource Truck & Equipment Inc. is a growing company representing Mack Trucks and Volvo Construction Equipment along with being the Servicing Dealer for multiple other product lines that support the On Highway Construction and Agriculture Industry.
Were committed to excellence in customer service innovation and reliability. As we grow were looking for a dedicated Equipment Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction.
The Equipment Service Manager will oversee day-to-day operations of the service department manage a team of service technicians and ensure efficient timely and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.
Key Responsibilities
- Oversee the daily operations of the service department.
- Lead and have ownership of management responsibility with reference to hiring performance management and overall people management with assigned service technicians
- Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
- Oversee the scheduling of repairs arrival and departure of customer machines and rentals
- Coach mentor and communicate job expectations to service department team members.
- Monitor workflow and prioritize service jobs to ensure timely completion
- Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors excavators loaders and other heavy construction equipment
- Communicate effectively with customers regarding service updates estimates and technical issues
- Respond promptly to customer needs in a positive supportive and timely manner to ensure maximum value for work performed
- Complete service reports and maintain clear customer records
- Schedule routine visits to key accounts
- Work with the General Service Manager to provide a safe operation for the employees as well as control expenses monitor shop efficiency and maximize overall shop profitability
Qualifications:
- Previous supervisory/management experience preferred
- 2-year technical degree or several years of comparable shop experience
- Knowledge of diesel engines hydraulics transmissions undercarriage track systems and components pneumatic electrical and fuel systems is a plus
- Positive attitude and desire to provide outstanding and professional customer service
- Excellent written verbal and computer skills
- Excellent customer service skills
- Ability to maintain safe and clean work environment
- Must be able to pass a drug and background screening and have an insurable driving record.
What we offer:
- Competitive compensation package including Salary plus Bonus
- Health Dental Vision and Life Insurance
- 401(k) with company match
- Paid Vacation Sick and Holidays
- Ongoing technical training
- Advancement Opportunities
Apply online at branch or submit resume and cover letter to:
Telephone:
Required Experience:
Manager
Employment Type
Full-Time
