Customer Experience Specialist (Call Center - Austin, TX)
Customer Experience Specialist (Call Center - Austin, TX)
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Job Description
Who We Are.
At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.
What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.
We are scheduling interviews now! Candidates must apply online (this requisition) and email Yvonne Saldana at - recruiter will follow up to schedule your onsite interview.
Start Date - July 14th 2025
Location: Austin TX (Onsite position)
Office Address: 2010 E 6th St Austin TX 78702
Onsite interviews are being scheduled for:
June 16th - 18th
June 24th - 26th
Call center experience is highly preferred or heavy customer service experience welcomed
This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired Agent must agree to obtain Property and Casualty License within the State of Texas post hire.
Job Summary: Customer Experience Specialist I
Do you love solving problems helping people and making someones day just a little easier As a Customer Experience Specialist I at We Insure youll be the voice that supports our clients producers and partners across the country. Whether youre answering questions navigating insurance platforms or helping customers with policy changes youll play a key role in delivering top-tier serviceevery single time.
This isnt your average call center roleits fast-paced tech-savvy and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety enjoy multitasking and love helping others this is the role for you.
What Youll Be Doing:
Be the first point of contactanswering inbound calls and chat messages from policyholders and We Insure producers.
Help with everything from billing questions to policy changes to cancellation requests.
Work across multiple carrier platforms to resolve service needs with confidence and accuracy.
Make outbound calls when needed to follow up or clarify details.
Service a variety of policieshome auto renters flood umbrella RVs and more!
Stay on top of performance metrics like call quality handle time and schedule adherence in addition to stellar attendance.
Ensure every interaction is well-documented and professionally handled.
Assist in policy retention and cross-selling where appropriate.
Bonus Responsibilities:
Join in on weekly coaching sessions and training to sharpen your skills.
Collaborate on team projects and process improvements.
Take part in development programs designed to help you grow.
What You Bring to the Table:
A love for fast-paced environments with high call volume.
Excellent communication skillswhether youre typing or talking.
Laser-sharp attention to detail and the ability to multitask like a pro.
A dependable work ethic and strong team spirit.
Ability to absorb and apply feedback quickly.
Comfortable using multiple technology platforms and Microsoft.
2 years of customer service experience with at least 1 year in a call center.
Flexible and adaptable to change.
Nice-to-Haves:
Property and Casualty Insurance industry experience.
Producer/Agent license.
Familiarity with various insurance carrier systems.
Education Required:
High School Diploma or equivalent required.
Work Environment:
Full time onsite in our Austin office.
Primarily desk-based in a comfortable and professional indoor setting.
Adjustable sit-to-stand desks provided.
Travel:
No travel required.
Physical Requirements:
Mostly sedentary with occasional movement.
Must be able to lift up to 15 pounds.
Standing and walking as needed.
Safety & Security:
Report any unsafe conditions or incidents.
Take care of equipment and follow cybersecurity protocols.
Ready to join a team that puts people first and empowers you to shine
Apply today and bring your customer service skills to a company that values passion precision and people. Lets redefine insurance supporttogether.
Final Note:
This job description isnt all-inclusive your role may grow and change and thats a good thing! Flexibility and a positive attitude go a long way here.
Our Values. The We Way.
At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.
We Way Reflects Our Commitment to.
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
Andwere just getting started
Our Total Rewards.
Medical Dental Vision Life Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
This position is not able to be performed in California Colorado New York or Washington.
EEO
We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
