Group Director, Client Partner
Group Director, Client Partner
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Job Alert
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$ 173200 - 200000
1 Vacancy
Job Description
WHY DEPT
We are pioneers at heart. What this means is that we are always leaning forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 20 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
We are currently only hiring in specific locations in the United States. Locations office requirements and salary bands are outlined below. Please note that we do not offer relocation at this time.
Youll be the face of DEPT to one of the worlds most recognizable brands in gaming and tech.
Were hiring a commercial Senior Client Partner to co-lead one of our flagship global partnerships in the Gaming and Consumer Electronics space. This role is perfect for someone who thrives at the intersection of commerce marketing and retail has an affinity with gaming and is someone who can partner closely with a team of strategists project managers and media planners to help grow a legendary brand to iconic status with a category-defining success story.
As a senior account lead the Client Partner drives strategy sales and delivery oversight while inspiring teams and unlocking new creative and commercial opportunities. They serve as the connective tissue across capabilities ensuring alignment with the clients vision This position reports directly to the SVP of Retail.
To achieve their goals the Client Partner will manage cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the digital marketing retail and ecommerce spaces and capable of driving conversations towards different capabilities within DEPT.
As a Client Partner you will be :
- Driving commercial and client leadership of the client account and related business opportunities.
- Driving global growth across markets through close partnership with internal leads and clients global team and regional teams.
- Identifying shaping and supporting strategic opportunities across digital marketing commerce retail media and go-to-market strategy
- Ensuring smooth delivery and profitability across a dynamic multi-market account.
- Serving as the senior-most day-to-day commercial contact for the client building strong relationships across departments and geographies.
This is more than account management; its account ownership. This translates in the following key responsibilities.
Key responsibilities & Essential duties (Other duties may be assigned)
- Co-create and drive a global growth plan in close partnership with a Strategy lead and Program Manager supported by a team of specialists around the globe.
- Own and nurture senior-level client relationships; become a trusted partner that is not just focused on short term commercial success but a long lasting partnership.
- Lead cross-functional teams to deliver consistently high-performing on-strategy work across markets.
- Identify growth opportunities that align with client objectives and DEPTs services.
- Manage revenue forecasting contract negotiations and commercial planning.
- Navigate the complexity of multiple business units regions and service lines within both DEPT and Client.
- Serve as the connective tissue between creative media data and tech disciplines within the agency.
- Understand clients business goals pressures and requirements; convey clients needs to the internal team.
- Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team (in collaboration with Project Manager).
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What you bring & your qualifications
- Youve led accounts $10M in portfolio with an international component.
- Youve grown enterprise relationships through both commercial strategy and consultative partnership.
- Youre fluent in marketing digital commerce and go-to-market strategyand know how to connect the dots.
- Youre comfortable navigating consumer tech and gaming industries or eager to dive in with passion and credibility.
- You are at your best leading meetings with existing clients and internal teams to identify new opportunities to meet clients evolving needs as required; serving as the subject matter expert on processes capacity and timelines.
- You lead pitches proposals and contract negotiations for organic growth opportunities.
- You have extraordinary interpersonal written and verbal communication skills.
- You are known to play chess when everyone else is playing checkers and can zoom between strategy delivery and day-to-day client needs with confidence.
- You have experience managing complex matrixed client orgs with multiple stakeholders and objectives.
- Youre excited to be a partner to a strategist and be part of a tight client services team.
- You are willing to travel to client sites regularly
Bonus points if you:
- Have experience working with consumer electronics or gaming brands especially across North America and EMEA.
- Have familiarity with retail media audience development or product-led growth.
- Thrive in an environment where business strategy creativity and execution meet.
- Are comfortable collaborating with engineering design or growth marketing teams.
- Are excited to work with and be exposed to Partners and C-suite in the agency.
Education/Experience: 10 years of account management and client partnership experience in a digital marketing and (e)commerce or retail environment. Bachelors degree or equivalent degree of education relevant to the industry.
Language Ability: Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Certificates and Licenses: No certifications are needed.
Supervisory Responsibilities: the Client Partner may directly supervise employees on the account team or client team. Carries out supervisory responsibilities by following the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: Frequent client travel is encouraged and required.
WHAT DO WE OFFER
We are a collaborative open-door best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare Dental and Vision coverage
- 401k plan plus matching
- PTO
- Paid Company Holidays
- Parental Leave
The anticipated salary ranges for this position and subsequent locations are listed below. Salary is based on a range of factors that include relevant experience expertise physical location and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind were flexible.
WE SUPPORT YOU BEING YOU:
DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrier-free recruitment and selection process and workplace regardless of anyones lived experience race color religion sex national origin age disability and genetic information. So tell us about any accommodations you need. Its totally confidential and only used to make sure you feel fully supported at every step.
DEPT participates in E-Verify meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google KFC Philips Audi Twitch Patagonia eBay and more. Its team of 2500 digital specialists across 30 locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.
#LI-Hybrid #LI-Remote
This is remote role however you must be located within 50 miles of Salt Lake City UT to be considered.
Salt Lake City UT Salary Range
$152400 - $200000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver CO office located at: 3320 Walnut St Denver CO 80205
Denver CO Salary Range
$158700 - $200000 USD
This is remote role however you must be located within 50 miles of Atlanta GA to be considered.
Atlanta GA Salary Range
$158700 - $200000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago IL office located at: One South Wacker 1 S Wacker Dr #2250 Chicago IL 60606.
Chicago IL Salary Range
$173200 - $200000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Boston MA or Newburyport MA offices located at: 35 India St Boston MA 02110; 20 Inn St Newburyport MA 01950
Boston MA; Newburyport MA Salary Range
$173200 - $200000 USD
This is remote role however you must be located within 50 miles of New York NY (tri-state area is ok) to be considered.
New York NY Salary Range
$173200 - $200000 USD
This is remote role however you must be located within 50 miles of San Diego CA or Los Angeles CA to be considered.
San Diego CA; Los Angeles CA Salary Range
$173200 - $200000 USD
Required Experience:
Director
Employment Type
Full Time
