BDM/RO - Gold Loan
BDM/RO - Gold Loan
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Position Title: Business Development Manager/Relationship Officer
Reports to: Branch Head
Department: Business Development
Function: Gold Loan
Reports to: Branch Head
Department: Business Development
Function: Gold Loan
Salary- 24k - 35k monthly
Notice Period- Immediate to 15days
JOB PURPOSE:
This position is accountable for driving growth of Gold Loan business through planning and execution of
sales strategy and marketing activities. The incumbent shall ensure customer service excellence with
high level of service standards.
This position is accountable for driving growth of Gold Loan business through planning and execution of
sales strategy and marketing activities. The incumbent shall ensure customer service excellence with
high level of service standards.
4. KEY ACCOUNTABILITIES: maximum 12/14 accountability statements in the form of verb/noun/result
area
area
Description
Overall responsibility of managing all gold
transactions business development
compliance collections and operations.
Achieving monthly revenue targets of gold
loan.
Ensuring business leads are generated
through micro marketing activities
Ensuring increase in customer footfall by
adding new customers and converting
existing customers through various channels
transactions business development
compliance collections and operations.
Achieving monthly revenue targets of gold
loan.
Ensuring business leads are generated
through micro marketing activities
Ensuring increase in customer footfall by
adding new customers and converting
existing customers through various channels
Responsible for meeting daily growth and
collection benchmarks across buckets
Assess risks review control effectiveness and
improve processes for better customer
experience as well as stronger risk management.
collection benchmarks across buckets
Assess risks review control effectiveness and
improve processes for better customer
experience as well as stronger risk management.
Performance Indicators
Productivity and performance management of
the team
Quality Control
Customer acquisition and retention
Customer experience and cross selling
Process Improvements
the team
Quality Control
Customer acquisition and retention
Customer experience and cross selling
Process Improvements
5. JOB CONTEXT: A general commentary of any aspects of the job that do not fit logically in the other
sections e.g. current projects operating context/environment
This position is responsible for all the regulatory and strategic requirement of LAG product for the
allocated branch
Responsible for maintaining a cordial environment at work
6. COMMUNICATIONS & WORKING RELATIONSHIPS: Define what is communicated to whom and why
Internal: Branch Head Regional Head
External: Customers
Internal: Branch Head Regional Head
External: Customers
7. FRAMEWORKS BOUNDARIES & DECISION-MAKING AUTHORITY: Define the nature of
policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as
any relevant financial sign-off authorities
As per company guidelines
8. QUALIFICATIONS EXPERIENCE & SKILLS: Define the skills knowledge and experience specific to
the job in question (includes generic skills)
1. Bachelors Degree /masters degree will be preferred
2. 2 years of experience in Gold Loan sales
3. Good product and market knowledge
4. Self - efficient in delivering various process improvement projects
5. Seek opportunities to improve service processes minimize operational risk and reduce costs
the job in question (includes generic skills)
1. Bachelors Degree /masters degree will be preferred
2. 2 years of experience in Gold Loan sales
3. Good product and market knowledge
4. Self - efficient in delivering various process improvement projects
5. Seek opportunities to improve service processes minimize operational risk and reduce costs
9. COMPETENCIES: Behavioural competencies
1. Communication Skills: Effective communicator with good writing skills
2. Presentation Skills: Effective and engaging presentation techniques for the variety of customers
3. Negotiation Skills: Effective bargaining and sales skills
4. Interpersonal Skills: Ability to interact well with the team and functions. Show respect in all forms of
communication
5. Analytical Skills: Ability to apply logical thinking while performing the job.
1. Communication Skills: Effective communicator with good writing skills
2. Presentation Skills: Effective and engaging presentation techniques for the variety of customers
3. Negotiation Skills: Effective bargaining and sales skills
4. Interpersonal Skills: Ability to interact well with the team and functions. Show respect in all forms of
communication
5. Analytical Skills: Ability to apply logical thinking while performing the job.
Employment Type
Full Time
Key Skills
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