Junior Analyst in Technical Support - Helpdesk
Junior Analyst in Technical Support - Helpdesk
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1 Vacancy
Job Description
Job Title: Technical Support / Helpdesk Support
Location: Los Angeles CA 90026
Duration: 12 Months Contract (Good Possibilities of extension)
Job Description:
The selected individual will work closely with end users IT staff and other technical teams to resolve issues support applications and contribute to improving overall system reliability and user satisfaction.
General Qualifications:
- The Junior Analyst should have experience researching reading manuals following instructions and general knowledge of how a computer works.
- Basic understanding of programming logic scripting and software troubleshooting techniques.
- They must also be familiar with the basics of using email word processing and spreadsheet software such as Microsoft Word and Excel.
- They must have good verbal written and customer service skills.
Tasks and Responsibilities may include but are not limited to:
- In-office at least 4 times a week -Providing assistance to Client staff who are experiencing technical issues.
- Develop scripts using batch files and PowerShell to automate routine tasks and support helpdesk operations.
- Maintain hardware inventory and install/modify hardware.
- Create and update procedures instructions technical documentation and generate reports.
- Learn software and train users.
- Assist in salvage programs for legacy equipment.
- Conduct oneself in a helpful customer service and professional manner.
- Ability to work independently and in a team setting in a constantly changing environment.
- Must be able to lift 25lbs
- Image PCs and maintain updates
- Troubleshoot hardware and software issues
Required Skills/Qualifications:
- B.S. degree in Computer Science
- Drivers License
- 1 year of experience in technical support
- Foundational understanding of application development process
Trinus Corporation a leading provider of technology solutions and services with over 25 years of experience is a certified WBE/MBE/SBE/SDB firm accredited by WBENC NMSDC and SBA. Our mission is to shape the future of work by aligning the right mix of people process technology and innovation to efficiently meet our clients business objectives. At Trinus we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit. To learn more about us please visit our website
Employment Type
Full Time
