Experience Research Vice President
Experience Research Vice President
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Job Description
Join us to pioneer user experience insights shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As a Vice President of Experience Research in Trust and Security teamyou will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design develop and execute research strategies to uncover valuable insights into the wants needs and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Trust and Security is a team that works across all of Consumer Bank. We focus on preventing Fraud and Scams while providing a secure and reassuring customer experience.
Job responsibilities
- Design and execute comprehensive research studies to identify customer needs preferences and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in generative and evaluative user experience research with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques such as ethnography surveys interviews and advanced data analysis to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams including UX designers product managers and developers to propel customer-centric decision-making and inform product prioritization
- Experience in designinghigh-quality research studies with an iterative mindset with an ability to adapt study parameters to accommodate changing product design needs
- Collaborative mindset of working across multiple teams to create alignment around customer needs
- Proven ability to skillfully balance business needs technical needs and customer needs
- Excellent storytelling and communication skills
- Ability to synthesis simplicity from chaos and help create clarity in the process
Preferred qualifications capabilities and skills
- Behavioral Science background is strongly preferred
- Background or understanding of Trustand Security
Required Experience:
Chief
Employment Type
Full-Time
