AV Service Manager/Technician
AV Service Manager/Technician
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$ 65000 - 80000
1 Vacancy
Job Description
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Vision insurance
- Wellness resources
Job Type: Full-time
Minimum Experience: 3 years in the AV and smart-home industry. Control4 certification and Network experience a must.
We are seeking a service technician/manager for our service department. If you are a motivated individual who enjoys providing clients with world-class customer service we should talk...
Position Description:
As a service technician/manager you will participate in our service department in providing world class service and support to our clients 100% of the time. You will follow the guidelines to meet the obligations of our service level agreements and will look for opportunities to match clients with the service level agreement that best fits their needs and expectations. You will work cross-functionally with the sales and install teams to ensure that the service efforts are always aligned towards setting our clients up for service success. You will be involved with small projects and upgrades through the service department.
If we are lucky your daily work will be planned and structured. However ours is a fast-moving and dynamic line of your work. Your priorities can shift at a moments notice. You must be comfortable with this and willing to be an active participant in juggling multiple demands.
We believe taking great care of our clients is the most important way to set our company apart. You will play a lead role in helping us optimize and execute our service process ensuring our clients continue to come back to us and send us referrals.
You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issue. Client service is something we hold sacred at our company so it is of the utmost importance that you be willing and able to serve as a helping hand for our clients in their moment of need.
Job Requirements:
5 years in A/V industry in customer focused role(s)
Control 4 certification required
A high level of emotional intelligence
A professional appearance at all times
Excellent communication skills
Resourceful and willing to patiently work through challenging situations
Excellent troubleshooting and problem-solving skills
Patient and friendly at all times
Dedicated to details and follow-through
Ambition to strive for 100% client satisfaction at all times
Must be self-motivated when working alone but able to work with team members
A clean driving record and valid drivers license
Flexibility for scheduled on-call nighttime and weekend service (extremely rare)
Why work for us:
Competitive Salary
Medical Dental Vision Life LT/ST Insurance
401k. plus matching
Paid time off
Company truck that you can take home
Training
Company Description:
Atlanta Audio & Automation is a high end custom home integration provider of Home Theater Whole House Audio Home Automation and Security systems and specializes in working with custom builders home owners and existing home owners looking to add new home automation and home entertainment technologies to their homes. Atlanta Audio & Automations main design studio & showroom is in the heart of Buckhead. Our experience center demonstrates the quality and simplicity of enjoyable and beautiful systems that blend the values of great design with the pleasures of high-quality equipment and installation.
Founded in 1998 Atlanta Audio & Automation has designed and installed thousands of home theaters lighting control audio video surveillance and home automation systems throughout Atlanta Georgia and in several states. Our exceptional product lines combined with our highly experienced and talented personnel allow us to design deliver and maintain award winning systems that give our happy customers peace of mind.
Atlanta Audio & Automation recently awarded the 2019 CEDIA best showroom in the country with two Control4 Certified showrooms in Atlanta is looking for a motivated and professional av service technician to join our existing team.
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including salestechnicianproject management operations and more.
According to CEDIA the global trade association for the home technology industry the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting motorized shades lighting control and networking. Smart Home Integrators offer careers insalesoperations marketing project management finance merchandising purchasing technical trades and customer service. If youre seeking to make an impact from the start of your career spark impressive change learn new or innovative skills and most importantly gain success in a field that rewards ambitious hard workersa Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration
Opportunity for Growth
If you want a responsible and engaging position in a fun environment why not choosethe Smart Home Integration the proper training and career road map you can write your own ticket!
Gain In-Demand Skills
As consumers focus on improving and connecting their lives at home growth in the smart home sector is booming.
Who are we
We started out more than two decades ago with a simple mission- to connect people with innovative technology solutions to simplify and enhance their lives at home and work. While the capability of the technology that we install is utterly mind-blowing we strive to craft an experience that is intuitive simple and reliable. Whether were installing a camera and surveillance system or a whole-home automation project including network systems lighting control motorized and automated shades and beyond we work to establish lasting relationships with our customers by exceeding their expectations and gaining their trust. Do you have a black belt in building client relationships Then what are you waiting for! Continue reading and consider applying to join our team today!
Required Experience:
Manager
Employment Type
Full-Time
