Customer Support Specialist
Customer Support Specialist
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Job Description
Are you a self-driven hard-working individual with strong communication skills Promoboxx is on the lookout for a standout Customer Support Specialist. Promoboxx
Job Description:
The Customer Support Specialist role is an entry-level full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails voicemails and live chats becoming a product expert in the Promoboxx platform conducting 1:1 platform training and supporting our internal team members with platform questions or technical difficulties.
This is an entry-level role and Support Team members are meant to pursue growth within the company. Aspiring Onboarding/Implementation Specialists or Customer Success Managers would be ideal fits for this role.
Responsibilities
- Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently.
- Work with our team supporting some of the best-known consumer brands and their retailers
- Learn the Promoboxx platform and gain hands-on experience with social media marketing
- Own our Support inboxes and utilize template base replies and AI to respond to help reply user inquiries
- Make outgoing calls to train Retailers 1:1 per request
- Answer general questions about the Promoboxx platform and its functionality for external and internal users
- Assist with other necessary work as needed
How will you know if you are cut out for this role
- Youre ambitious and have excellent written and verbal communication skills
- You have a strong sense of pride in your own work without the need for continuous management
- You are comfortable with measurements of success that do not center as much around KPIs but more around your confidence quality and independence of your work
- Articulate and charismatic on the phone and in written communications
- Uses patience and empathy when interacting with customers
- Willingness to learn and work at a rapid pace while implementing time management
- Ability to function as both an individual contributor and a member of the team
Qualifications:
- Bachelors Degree preferred
- Strong analytical skills
- Extremely strong communication skills
- Internal motivation to do your best work every time
- A technologically inclined mind
Promoboxx Benefits:
- Competitive base andhealth benefits stock options 401K match program
- 100% remote!
- Unlimited flexible PTO
- An open fun low-pressure collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
- Opportunitiesfor growth within the company particular in the Customer Services realm
- Daily exposure to Upper Management
- Employee rewards program and other professional development opportunities.
- Full tech package
About Promoboxx:
Promoboxx is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing driving better business outcomes by reaching the right consumers via the trusted channel of brands local retailers. With Promoboxx channel managers and brand marketers can easily organize and engage their retailer networks; build manage and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business outcomes and KPIs.
Brands today make assets available but lack insights on how or even if retailers use those assets. In contrast Promoboxx drives additional revenue via rich brand-compliant retailer marketing activity. Over 100 leading brands including Champion Petfoods The North Face KIA and Chevrolet have used Promoboxx to deliver more than 3 million campaigns across over 27000 retailers.
Promoboxx is an equal opportunity (EEO) hire without regard to age color disability gender (including gender identity) marital status national origin race religion sex sexual orientation veteran status or any other status protected by applicable law.
Required Experience:
Junior IC
Employment Type
Full-Time
