Collections Field Representative I
Collections Field Representative I
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Job Description
Posting End Date:
June 04 2025Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionWe are thrilled to bring a Field Collections Representative I onto the Enbridge Gas Utah Team!
Do you have an understanding of billing systems and processes in addition to customer account systems Then look no further as we have the perfect opportunity for you.
Our Field Collections Representative I will perform gas service disconnection on customer premises and perform analyses and work in the elements to visit customer premises to deliver termination notices.
We offer medical dental 401K tuition reimbursement and so much more to our employees! We encourage you to apply today to be considered for this outstanding opportunity! #topemployer
What you will do:
Responsible for processes related to customer credit and collections functions
Visits customer premises to deliver termination notices
Performs gas service disconnection at customer premises for accounts that have not responded to termination notices
Driving a company vehicle on company business 6-8 hours a day
Perform duties safety in all types of weather
Perform analyses using defined guidelines processes and procedures to assist in a variety of routine credit and collections activities including but not limited to monitoring and providing customer contact on exception situations for high dollar delinquency deposits warning/requests customer payment arrangements energy assistance programs agency pledges medical authorizations and disconnections of service due to non-payment
Provides analysis and determination of unauthorized use of service (fraud/theft) bills for such service and works with customer to ensure payment is made
Collaborates with other Enbridge Gas Utah groups within and outside customer experience
Who you are:
You have:
0-2 years of related experience along with a High School Diploma/GED and a basic understanding of billing system processes for various rate schedules along with working knowledge of customer account systems
Knowledge and understanding of company policies and procedures including credit policy energy assistance programs (including state assistance programs and system functions) payment plans conservation programs etc.
A valid drivers license that will be verified upon hire and can maintain an acceptable driving record while also being able to wear a company provided uniform and use basic hand tools
You can:
Read and follow maps/mapping systems while working with smart phone apps and programs
Multitask and handle a wide variety of duties and responsibilities while being able to establish and maintain strong working rapport with collaborative partners
Undergo random drug and/or alcohol testing with satisfactory results subject to DOT and company requirements depending on specific job duties while also maintaining required Operator Qualifications for a position after attending company schooling
See objects at close range and to see in the distance and to determine the distance and relationship between objects while following company safety practices and policies
You are:
An excellent written and verbal communicator (in person and over the phone) with the ability to read and record figures accurately
Able to prioritize work and exercise limited amount of discretion in performance of duties and responsibilities while working independently with minimal supervision
An analytical problem solver who can learn quickly apply knowledge and judgment problem-solve take action and follow through
Proficient with Microsoft Excel Word PowerPoint Publisher process-mapping and database applications
Working Conditions:
Work performed in the field 100% of the time being exposed to cold/heat and working around landscaping (tress bushes fences etc.) to access gas meters for shut offs where youll need to walk 3-7 miles a day in all types of weather conditions while getting in and out of a car up to 100 times a day. In addition you will be exposed to animals and insects on a weekly basis handling these situations safely
Physical Requirements include but are not limited to:
Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time. In addition will have frequent bending squatting twisting pushing pulling and climbing flights of stairs
Mental Requirements (Both Field & Office) include but are not limited to:
Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.
Company paid international relocation assistance is not offered for this role.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
