Regional Vice President, Customer Success
Regional Vice President, Customer Success
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1 Vacancy
Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Regional Vice President of Customer Success to be a part of making this happen. This role will be based out of our headquarters in Eden Prairie MN.
Responsibilities
Serves as the segment leader by developing the business plans hiring and developing teams serving customers and growing sales.
Drives the growth of Arctic Wolf as a hands-on leader directly engaged with account management forecasting results and closing opportunities.
Facilitates and/or conducts meetings with clients to drive value based activities and results
Drives new business prospect activities relationship development activities and promotes working collaboration with appropriate team members across the organization to drive new business
Understands client business needs participates in solution development and effectively communicates plans for executing against vision.
Develops a high performing Customer Success Management team through rigorous hiring certification and management programs. Develops talented individuals who can act as strategic advisors and deliver value to our customers.
Provides direction to the team by offering guidance on customer account management strategies tools and approaches with their Strategic accounts
Manages and expands client relationships through continual needs assessment. Ensures client satisfaction and executes client reference-ability process
Key Skills
Bachelors degree or combination of education and relevant experience
5 years of demonstrated success in a similarly structured leadership role preferably in a technology organization. Must have strong leadership skills and demonstrate historical success in effectively recruiting and motivating direct reports.
10 years of overall account management role preferably in a technology organization. Must possess a proven track record demonstrating successful experience in relationship and customer account management
Outstanding negotiation and selling skills that have been proven through consistent ability to achieve sales targets
Aptitude for technology knowledge spreadsheet and CRM Utilization; previous experience with backup and/or security applications preferred.
Fanatical devotion to sales development customer service business quality and data security
Thinking out-of-the-box and energize others with passion quality and commitment.
The ability to be flexible and work in a rapidly changing environment is required
Outstanding communication skills with a variety of customers and levels of technology knowledge including developing & delivering presentations written communication and engaging verbal communication to effectively establish & maintain credibility
Delivers amazing results through cross team collaboration as well as strong creative multi-tasking problem solving and organizational skills
This position is based in our Eden Prairie MN office and will require team members work from our corporate office
About Arctic Wolf:
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing .
Security Requirements:
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
Chief
Employment Type
Full-Time
