Assistant Service Manager

Assistant Service Manager- Full Time: 5 days a week Saturdays required

We are seeking a candidate that possesses strong leadership and organizational skills with the ability to manage a team and oversee daily operations efficiently. The Assistant Service Manager should have a solid background in automotive repair and customer service ensuring high-quality service and customer satisfaction.

About Us

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service quality vehicles and fostering a supportive workplace culture. Built on a strong foundation of integrity customer satisfaction and teamwork we are eager to continue to grow and expand our team. Our employees are the driving force behind our success and we offer opportunities for career development stability and a welcoming team-oriented environment. If youre looking to join a company that treats you like family and invests in your future wed love to have you on board!

Responsibilities

• Assist Service Manager with supervisingservice advisors technicians and porters to ensure smooth operations and high-quality service delivery
• Ensure technicians properly diagnose maintain and repair vehicle systems including engines transmissions electrical systems steering suspensions brakes air conditioning and more
• Guide service advisors in gathering comprehensive customer and vehicle information providing maintenance recommendations and preparing detailed and accurate cost estimates
• Work with porters to ensure vehicles are transported parked and staged efficiently to support the service workflow
• Monitor the drive lane to ensure service advisors and porters provide prompt courteous and efficient service to all customers
• Foster clear communication between technicians service advisors and porters to ensure customers are informed of additional required services and accurate time estimates for repairs
• Assign repair and maintenance tasks to technicians ensuring equal workload distribution and increased productivity
• Supervise and verify the use of diagnostic tools special service equipment and test-driving processes to ensure accurate vehicle diagnostics and repair
• Verify that warranty repairs are executed in compliance with manufacturer specifications
• Conduct quality control checks on completed repairs to confirm adherence to dealership and safety standards
• Oversee the completion of repair orders by technicians to ensure work is performed efficiently and according to dealership and manufacturer standards
• Establish follow-up timelines with customers and address escalated concerns to enhance customer satisfaction
• Monitor technician time management to ensure all service hours are effectively utilized and sold
• Oversee the maintenance and availability of diagnostic tools and shop equipment to maximize efficiency
• Ensure compliance with dealership policies safety protocols and environmental regulations
• Track service department metrics analyze trends and prepare performance reports for management
• Identify and implement improvements to optimize customer experience and departmental productivity
• Assist Service Manager with other duties as assigned

Qualifications

• Previous Automotive Experience required
• Strong organizational and time management skills
• Friendly customer-oriented demeanor with exceptional communication skills
• Proven leadership abilities with experience in managing and coordinating team activities
• Professional appearance maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid drivers license
• Must be willing and able to submit to a Background Check and Drug Screen

Benefits

• Average annual income of $85000- $110000
• Health insurance- Company contributes a portion to cost
• Dental Vision Assurity and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment