Assistant Manager - Operations
Assistant Manager - Operations
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Job Description
Job Description
Key responsibilities:
- Supervise coach and develop team leads and associates to ensure efficiency of the department satisfaction of customers and clients and to maximize team performance.
- Hold regular one-on-ones and team meetings; contribute to team engagement.
- Actively manage performance; identify training needs and provide post-training support.
- Distribute assignments and coordinate work activities.
- Recognize and recommend operational improvements.
- Perform other leadership duties such as ensuring time worked is approved and entered on time performance reviews are conducted and new staff are recruited on time.
- Ensure effective use of resources and knowledge.
- Ensure smooth ground operations with process adherence to deliver outcomes on agreed metrics
- Engage with Internal & external stakeholders to improve quality of service on Cost Quality & Turn Around Time
- Regular data analysis and performance reporting to the management
- Continuous process improvements to improve the efficiency of the team
- Managing the Operational risk
- Managing and motivating a big team
- Design and implement operational strategies to drive growth improve customer satisfaction and maximize operational efficiency
- Collect analyze and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness
- Develop data-driven insights to optimize operational processes improve resource allocation and enhance overall performance
- Oversee the end-to-end execution ensuring adherence to quality standards timelines and budgetary requirements
- Monitor performance identify bottlenecks and implement corrective actions to achieve operational goals
- Prepare and deliver clear concise and impactful presentations to internal and external stakeholders including senior management
- Proven leadership skills to oversee and guide a team of talented individuals towards achieving collective goals fostering a culture of collaboration growth and excellence.
Employment Type
Full Time
