Service Coordinator (Midwest Kansas City)
Service Coordinator (Midwest Kansas City)
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Job Description
Job Skills / Requirements
The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating scheduling organizing data & invoicing service tickets.
Pay range is $20-$22 per hour
What Youll Be Doing:
- Review service queue & maintain the service inbox daily.
- Take incoming phone calls & make outbound correspondence with customers as needed.
- Review ticket data against internal platforms to ensure service needs.
- Build schedule and daily assignment for technicians based on technical skill level.
- Verify technician time on service tickets on a daily basis.
- Confirm any parts for service tickets are in stock & ready for technician to pick up.
- Work with our inventory coordinator to order any necessary equipment for tickets.
- Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
- Coordinate service requests from subcontractors.
- Track all service work done.
- Backup the inspection & project coordinators if needed.
- Assist in managing stock inventory.
- Provide quotes to customers if requested.
- Invoice service and subcontracted service tickets
- Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.
What youll need:
- High School Diploma or GED
- Experience with computers including MS Word and Excel
- Must have ability to speak effectively before groups of customers or employees of organization
- Must have ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Must be able to handle multiple projects effectively on a regular basis.
- Must possess the values important to Midwest Alarm Services Integrity Communication Excellent Service and Accountability
*Essential Functions to be performed with or without a reasonable accommodations
Additional Information / Benefits
Benefits: Medical Insurance Dental Insurance Paid Vacation Paid Holidays 401K/403b Plan
This job reports to the Operations Manager
This is a position
Number of Openings for this position: 1
Required Experience:
IC
Employment Type
Hourly
