Enterprise Client Success Manager (Ecommerce)
Enterprise Client Success Manager (Ecommerce)
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$ 140000 - 155000
1 Vacancy
Job Description
Location: NYC
Hybrid
Full-time
Role summary
Were looking for a commercially minded self-starting Enterprise Client Success Manager (Ecommerce) who can operate in a fast-paced environment to grow new and existing strategic accounts. The ideal candidate is comfortable with technology products and services possesses the ability to convey complex technical concepts to non-technical stakeholders and has a proven track record of success managing executive and C-level relationships at large e-commerce and similarly dynamic corporations.
What youll do:
- Deliver on companys KPIs for managed accounts which include annual retention objectives and growth objectives
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding clients strategic initiatives and decision-making process.
- Maintain and grow revenue through strategic business plan creation consultative selling and development of upsell and cross-sell opportunities
- Negotiate contract extensions pricing and work collaboratively with internal stakeholders to execute on revenue goals and objectives
- Interpret data (market data competitive data proprietary data and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
- Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
- Support close collaboration between Enterprise Client Success Sales Legal Finance Marketing Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
- Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client
Who you are:
- 4 years of experience in a client-facing role in payments firm fintech space or in a financial institution working with e-commerce clients
- Global payouts experience preferred
- Ability to work with cross-functional teams including sales/bd finance marketing risk customer care legal product professional services and compliance
- Expert communicator who is motivated to own all aspects of the client relationship and be the clients advocate within Payoneer
- Creative problem solver with the ability to think out of the box but also to know how to plan prioritize and execute on strategies to meet client needs and revenue goals
- Business planning and commercial management skills
- Proactive value-based relationship-building skills
- Data-driven and analytical mindset
- Successful track records of achieving commercial targets
- Able to travel to clients
What we offer:
- Excellentmedical dental and vision insurance(Coverage starting on Day 1) HSA and FSA
- 401K with employer match
- Fitness reimbursement
- Generous PTOpaidholidays and parental leave
- Learning and development opportunities
- Fun office culture with supportive leadership
- Community engagement opportunities
- Relaxed dress code
In accordance with New York City Law below is the annual base salary range for this position. Actual annual base salary is based on but not limited to: experience education professional licenses location and business needs. The position is eligible for health insurance disability insurance life insurance 401k plan paid-time off and sick (and where applicable safe) leave.
The annual base salary range for this position is: $140000-$155000.
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Required Experience:
Manager
Employment Type
Full Time
