Service Information Specialist
Service Information Specialist
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Job Summary:
The Technical Information Solutions(TIS) team within the Americas Distribution & Service Division (ADSD) creates and deliverstechnical parts and service informationaccessible via SIS and SIS2GO critical for the repair andserviceofCaterpillar products. Over 300000 dealer and customer users depend on the information created managed and delivered by this team to identify and order Cat parts.
In TIS the Service Information Specialist creates and maintains Service information for Caterpillar products.
What You Will Do:
To develop Service information (Disassembly and Assembly) for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Machines Engines and Work tools
Service information that is produced by the Service information developers has a significant impact on the efficiency and profitability of dealer service operations.
Utilize the ACM (Advanced content management) system to develop Service Information supporting New Product Introductions (NPI) and regular Product changes.
Involves complex research of engineering information using 3D Models in Vismockup/Creo/ICIDO PRWB SIS2.0 and Service Tooling integration and Simulation using VR (Virtual Reality)
Collaborates with Authors Wrenchers Project leaders Product design and Service Support Engineers globally and the use of a variety of corporate systems and resources.
Photograph equipment and or create graphics using 3D models for service information.
Ensures all service information is created accurately manages and acts on dealer feedback
Participates in process improvement efforts and follows authoring standards.
BACKGROUND/ EXPERIENCE
Bachelors degree in Engineering with 03 to 04 years or equivalent accredited associate degree with a maximum of 4 to 5 years of job-related experience in creating/handling Product support information or equivalent.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Level Basic Understanding:
Describes alternative data-gathering techniques and tools.
Documents basic data-gathering methodologies.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Problem Solving: Knowledge of approaches tools and techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
Explains the value of a disciplined approach to problem-solving.
Describes problem reporting and escalation practices.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Basic Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Basic Understanding:
Uses a structured approach in analyzing and resolving technical problems.
Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence.
Top Candidates Will Also Have:
Preferably BE/BTech - Mechanical/Automobile Engineering
Experience repairing/servicing Caterpillar products.
Good knowledge of reading and interpreting Engineering drawings experience in 3D modeling tools and Knowledge of Service Tools and applications.
Caterpillar authoring (ACM) experience
Self-driven able to complete the task given with less supervision.
Good mechanical/electrical aptitude Personnel & Product Safety mindset
Teamcenter Visualization / Creo /ICIDO VR experience
Additional Information:
This position is located in Chennai India
Must be able to travel up to 10% (includes some international travel)
Posting Dates:
May 23 2025 - May 30 2025Caterpillar is an Equal Opportunity Employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
