Billing System Analyst II
Billing System Analyst II
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Job Description
Remote India
At CSG we choose to see beyond a resume paper. We put your story perspective background and what you have to offer first. While the traditional approach works for some many miss out on fantastic talent like yourself and we refuse to make that mistake. Instead we believe that by channeling the power of all we make ordinary customers and employees experience extraordinary.
We are looking for a Billing System Analyst-II: who will
Billing System Analyst-II is responsible for the effective operation of the software in both internal and customer-facing environments. The team of Billing System Analyst works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness including automation and real-time monitoring. This role ensures that all systems and equipment are running efficiently and effectively to support the organizations objectives.
- Basic technical expertise on telco billing and ITSM tool (Jira or ServiceNow or Remedy)
- Should be sound in communication show flexibility and need to have basic trouble shooting skill in Unix/SQL.
- Experience of monitoring via tools scripts (shell/Perl) and email alerts.
- Able to perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive detecting problems before they happen and avoid repetitive issues in production.
- Able to understand the customer SLA prioritize and manage the workflow from start to finish.
- Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance troubleshoot issues and implement solutions to optimize efficiency and minimize downtime.
- Document operational and system architecture processes and configuration and identify automation opportunities where applicable
- Participating in Operations 24x7 on-call rotation schedule
- Able to maintain clear shift handover ROTA and Escalation matrix to have seamless handholding among different support teams customer and 3rd party vendor.
- Able to capture chronology of events for critical and high alerts.
- Willing to work in rotational 24*7 Shifts.
Is this opportunity right for you We are looking for candidates who:
- Bachelors degree in information technology Computer Science Engineering (Electrical Software or Telecommunications) or a related field.
- Minimum 4 -6 years experience with System monitoring and ITSM processes
- Experience working with ITSM Tool Unix/Linux Basic database (Oracle MySQL)
- Experience with good communication skills and customer connection.
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl Python Groovy Ruby bash)
- Proficient in English in a business environment
Our Guiding Principles
Impact
Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity
Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGerPerks & Benefits (Feel free to adjust this by regional benefits!)
- Work from Home in-office or hybrid
- Employee Belonging Groups
- Insurance
- Paid Vacation Volunteer and Holiday Time Off
- And so much more!
View More Benefits ( you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at. CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channelingthe power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here
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Location(s):
Required Experience:
IC
Employment Type
Full-Time
