Customer Service Representative
Customer Service Representative
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Job Description
Job Summary
IPEX is seeking a dynamic Customer Service professional to join their team. This individual will support multiple accounts and work across all levels of the organization in addition to serving our customers externally.
Principal Responsibilities
The incumbent will work in a high volume environment to respond to customer requests for orders quotes product inquires and stock checks/price. Working in a fast-paced environment the incumbent will multi-task while maintaining the highest quality of customer service:
Respond to inquiries regarding price delivery technical support or status of customer
Resolve delays service problems and disputes
Enter release and track customer orders via EDI fax and phone using our in house ERP solution
Verify customer pricing terms delivery requirements etc.
Track back-orders and ensure production purchasing and distribution are reacting accordingly Prepare quotations
Collaborate closely with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner
Key Performance Features
High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members
Positive demeanor and team focused outlook
High degree of organization and accuracy
Telephone manner and skills
Qualifications & experience
A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization
Minimum 1-3 years of experience as a customer service representative
Good time management and follow-up skills including the ability to effectively balance quality and quantity of output Excellent computer and internet skills especially Microsoft Office and email
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and upon request will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation please contact HR at
#LI-MD2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
