Sr. Associate, Issues Management
Sr. Associate, Issues Management
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
On any given day youll be:
- Conduct root cause analysis on potential issues and operational risks identified by business unit monitoring control testing complaints and trends identified by governance work.
- Writing issue summaries and corrective action plans that are well written and align with expectations of bank standards.
- Implementing approved action plans including customer remediation control implementation and documentation retention.
- Reviewing and validating resolution files to ensure remediation was carried out appropriately
- Preparing reporting and enhancing trending and analysis for business partners and management
- Provide ongoing/ annual training to business unit on Issues program and escalation.
- Assist in internal and external compliance examinations by gathering supporting documentation.
- Supporting the ongoing evolution of issue management requirements and procedures
The Ideal Candidate for This Role:
Key Skills:
The ideal candidate will be:
- Curious. You ask why you explore you challenge conventional thinking and the traditional ways of operation and you partner with stakeholders to identify and improve the status quo. Youre experienced in root cause analysis and love to put on your investigator hat.
- Translator. Youre a storyteller and youre known for turning complex problems into simple concepts.
- Creative. Undefined problems and data dont frighten you. You embrace a good challenge and pride yourself on your innovative approach to problem solving.
Minimum Qualifications:
Required:
- At least 3 years in consumer protection and wealth management compliance BSA/ AML or operational risk management.
- Excellent verbal written and interpersonal communication skills.
- At least 1 year project management experience.
- Strong analytical skills with high attention to detail and accuracy.
- Proficient in MS Office Suite (Excel Word Power Point etc.).
- Experience building consensus gaining buy-in and addressing complex issues.
Desired:
- Two or more years experience working with retail mortgage or wealth business units.
- Two or more years experience managing issue resolution at a mid- to large sized financial institution.
- Certified Regulatory Compliance Manager (CRCM).
- Bachelors degree in business data analytics or related field.
- A year or more experience with SQL.
Compensation:
Compensation range (base pay): $80061.00-$132099.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Senior IC
Employment Type
Full-Time
