Director, Regulatory Operations
Director, Regulatory Operations
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role
eBays Regulatory Initiative leads the development design and execution of end-to-end customer solutions to respond to the most significant new regulations eBay and its sellers need to comply with. The global team works cross-functionally with teams across the organisation (countries legal tax product marketing customer support government relations etc) to deliver solutions which effectively balance the needs of the regulation customer and business. The impact of the Initiative is significant; for example we help ensure consumers and the environment are protected that we are at the forefront of AI & Accessibility and impact the vast majority of our customers experiences
In this role you will lead the North American part of the Initiative and your team of program managers and other specialists. You will be responsible for successful delivery of a portfolio of regulatory solutions for North America managing relationships with senior stakeholders coaching and developing your team whilst all the time keeping the customer at the centre. You will also be responsible for operational aspects of the initiative globally including marketing and planning. The role will report to the Senior Director Global Regulatory.
What you will accomplish:
Successful execution of an ever-changing portfolio of highly complex regulatory solutions from their inception to transition to steady-state
Ensuring stakeholders are brought along the journey with you they are informed and their teams are engaged to build the best solutions possible
Using data customer and market insight to inform customer-centric solution design and optimise impact/ performance
Continuously improve team and initiative tools approaches processes. We can always get better
Ongoing execution and improvement of our marketing and planning functions as well as global strategic priorities
Being one of the senior leaders of the Initiative overall actively contributing beyond your direct scope to key decisions activities and strategy
What you will bring:
Best in class program management leadership. From fast moving corporate tech/ e-commerce and/ or consulting
Experience managing many senior stakeholders from different functions globally. Clarifying roles and responsibilities and cutting through complexity to deliver
People centric team leadership. Helping support and grow your team whilst ensuring delivery in a complex and changing environment
Ability to maintain a strategic perspective whilst also being able to zoom in to the detail of legal product requirements or latest data. Gets up to speed fast on new and different challenges or areas of the business
Clear succinct communication style. Able to explain highly complex topics simply
Fluent English. The role will be based in Toronto Canada with expectation to travel 15-20% (mostly to California)
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Director
Employment Type
Full-Time
