Payments Client Service Manager
Payments Client Service Manager
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Description
You are a natural leader then this is the team for you.
As a Client Service Manager in the Global Client Services department you will be responsible for overseeing day-to-day operations client service delivery and management as well as ensuring the oversight of key controls. This role requires extensive cross-organizational reporting executive communications and interactions with business partners at all levels.
Job Responsibilities:
- Develop and maintain a high-performing phone and email team identifying staff development needs and providing timely feedback. Review development and performance management plans for all team members.
- Direct daily activities related to staffing and specialist preparedness accountable for implementing strategic initiatives relative to product strategy and staffing support. Partner with technical counterparts to ensure effective implementation of tools and strategies within the operation.
- Ensure team performance by providing necessary training and support equipping the team with tools to maximize timely and complete resolution of client interactions while meeting client satisfaction standards.
- Shape client service strategies and execution including communication and administration of strategic initiatives. Collaborate on cross-regional and cross-functional teams and initiatives.
- Manage daily processes regarding the investigation of customer inquiries overseeing the prioritization and distribution of work performed by the team.
- Maintain update analyze and report on production statistics reviewing trends and providing recommendations to improve client satisfaction efficiency and control.
- Work directly with senior managers globally to identify technology resource and/or process needs.
Required Qualifications Capabilities and Skills:
- Minimum of 6 years of relevant industry and/or functional experience.
- Prior proven management experience.
- Good understanding of core and intermediate Treasury Services product sets systems and channels.
- Strong client-facing skills and ability to effectively partner with internal colleagues and external clients.
- Strong data analytic skills.
- Strong time management skills in a fast-paced environment demonstrating the ability to balance competing priorities and deliver on commitments.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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